Automotive Service Advisor

Vetted Solutions; Gilbert (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Vetted Solutions in Gilbert, AZ seeks a Sales and Service Advisor to greet customers, document concerns, inspect vehicles, and recommend services. You will clearly explain costs, timelines, and warranties while promoting products to meet customer needs and company standards.

The role emphasizes building trust through follow-up, tracking returns and warranties, and upholding processes and policies in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver's license.
• Ability to obtain State Inspector License if necessary.
• Experience as a Service Advisor is helpful but not required.
• Professional appearance and strong communication skills.
• Ability to work in a process-driven environment.

Responsibilities

• Greet customers professionally and document their concerns.
• Inspect vehicles and recommend services.
• Explain costs, service timelines, and warranties clearly.
• Promote sales and ensure customer satisfaction through follow-up.
• Track returns and warranties as part of duties.
• Follow company policies.

Skills

Communication skills

Professional appearance

Process-driven environment

Education

High school diploma or equivalent

Job description

Role Overview

The Sales and Service Advisor is responsible for promoting and selling all products and services, ensuring adherence to company standards. This role involves greeting customers professionally, documenting their concerns, inspecting vehicles, and recommending appropriate services. The advisor communicates clearly with customers about costs, service timelines, and warranties, while promoting sales and ensuring customer satisfaction through follow-up. Other duties include tracking returns, warranties, and performing other assigned tasks, all while following company policies.

Qualifications

Candidates should have a high school diploma or equivalent, be at least 18 years old, possess a valid driver’s license, and have the ability to obtain a State Inspector License if necessary. Prior experience as a Service Advisor is helpful but not required. A professional appearance, strong communication skills, and the ability to work in a process-driven environment are essential.

Skills & Physical Demands

The role requires standing for long periods, bending, stooping, and lifting up to 70 pounds. Candidates must have sufficient vision, dexterity, and the ability to work in varying environmental conditions with safety gear as needed. Reasonable accommodations are available for individuals with disabilities.