Sales and Operations Coordinator

Allied-Fence; Mableton (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Allied Fence, serving Metro Atlanta with 70+ years of experience, seeks a Sales and Operations Coordinator to support customers, vendors, and staff. This role blends sales assistance with operational tasks, from answering calls to processing work orders and final invoicing, ensuring accurate orders and exceptional service.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and delivers a positive customer experience across in-store and field interactions.

Qualifications

• Proven track record of high performance and reliability.
• Right personality for a customer-focused culture.
• Perseverance to satisfy customers no matter how challenging the situation.

Responsibilities

• Answer sales and operations calls and take ownership of customer needs.
• Assist customers with installation questions and new sales needs.
• Assist walk-in customers with customer service and over-the-counter sales.
• Set appointments for estimates and generate processing work orders.
• Follow up with customers post job completion to ensure satisfaction and gather reviews.
• Email final invoicing and assist accounting as needed.
• Assist outside sales representatives and support project execution tasks.

Skills

Customer service

Multitasking

Communication

Sales support

Operational coordination

Job description

Allied Fence prides ourselves on our exceptional reputation for providing top-tier fencing services in Metro Atlanta. With over 70 years of experience, our company is built on a foundation of expertise, professionalism, and a steadfast commitment to customer satisfaction. We offer an extensive range of fencing products and expert installation services, including custom-made fences to suit any need. With one of the largest fencing inventories in Metro Atlanta and two convenient showroom locations, we provide our customers with unparalleled selection and convenience. Our creative design capabilities and flawless installation expertise set us apart as industry leaders for residential and commercial fencing solutions. We have served thousands of satisfied customers, and look forward to serving thousands more!

The Sales and Operations Coordinator supports the location by working with customers, vendors, and employees to provide operational and sales services. The Sales and Operations Coordinator supports sales as needed, anything from over the counter sales to following up with customers. The Sales and Operations Coordinator is a true multi-tasker who works in many facets while completing operations tasks and providing customer service to internal and external customers. They work cooperatively with the other members of the team to ensure orders are placed correctly and the customer gets exactly what they need. This position requires a customer service attitude for both internal and external customers.

Responsibilities Include, but are not Limited to:

• Answer sales and operational calls, assisting ortaking ownership of all customer needs.
• Assist customers with installation questions and any customer service needs as well as new sale needs.
• Assist walk-in customers with customer service and over the counter sales.
• Set appointments with customers for estimates.
• Generate and assist in processing work orders.
• Follow up with customers post job completion to ensure satisfaction and obtain reviews.
• Complete outbound sales calls as directed.
• Email final invoicing. Assist accounting as needed.
• Assist outside sales representatives as requested.
• Assist with project execution tasks such as answering questions around administration, installation or invoicing.
• Handle customers' inquiries/requests in a timely manner.
• Communicates frequently with the customer.

What credentials do you need? Proven high performance results, the right personality for our culture and the perseverance to make the customer happy nomatter how hard it gets. That is all.