Sales and Customer Service Associate

Massage Envy; Morgantown (WV); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses & commissions

Health insurance (full-time)

401(k) matching

Paid time off

Employee assistance program

Flexible schedule

Training

Free monthly massage/skincare service

Product discount 40%

Descrizione del lavoro

Massage Envy Morgantown is seeking associates to provide outstanding customer service and promote Total Body Care. You will educate clients on services, book appointments, and assist with retail purchases while maintaining a welcoming environment on-site in Morgantown.

Full-time and part-time roles are available, with flexible scheduling including days, evenings, weekends, and holidays. Prior retail experience and a passion for wellness are valued.

Competenze

• Previous retail or sales experience is required.
• Strong math and computer skills.
• Excellent people skills and ability to build relationships with guests.
• General knowledge of massage and skin care services is beneficial.

Mansioni

• Provide outstanding customer service and make clients feel valued and understood.
• Educate clients on services and homecare products; book future services.
• Greet clients, schedule services, answer calls and emails, and respond to questions.
• Help grow and retain a client base through outreach.

Conoscenze

Retail experience

Math & computer skills

People skills

Massage/skin care knowledge

Strumenti

POS system

Descrizione del lavoro

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Morgantown, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14-$18/hour including bonuses, and commissions
• Employer- 50% paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each monthfor full-time employees
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (required)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location