Sales and Customer Service Associate

Massage Envy; Houston (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Referral program

Employee assistance program

Childcare assistance

Flexible schedule

Training and development

Free monthly massage or service

Product discount 20%

Job summary

Massage Envy Copperfield in Houston seeks an energetic team member to deliver exceptional guest experiences, educate clients on services, and drive Wellness Program enrollments.

You will handle scheduling, greet guests, and support daily clinic flow with a focus on building lasting client relationships. Prior retail or sales experience is preferred; high school diploma required.

Qualifications

• High school diploma or equivalent; prior retail or sales experience preferred.
• Strong math and computer skills; ability to multitask.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued.
• Educate clients on services and promote the Wellness Program.
• Manage scheduling, inquiries via phone/email, and clinic flow.
• Grow and retain client base through in-person and outreach.

Skills

Customer service

People skills

Math skills

Computer skills

Education

High school diploma

Job description

Where Better Careers Begin!

Massage Envy Copperfield

7039 Hwy 6 N

Houston, TX 77095

Do you have a passion for helping others?

At the Massage Envy Copperfield franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Healthcare including medical, dental, and vision plans
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• Employee Childcare Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 20% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.