Sales Analytics & CRM Systems Specialist

SGS; California; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits and 80% coverage (PH)

Paid time off

RRSP Program Eligibility

Job summary

SGS is seeking a Sales Analytics & CRM Specialist to bridge the Sales organization with laboratory and business systems. You will turn sales data into dashboards and forecasts while ensuring Salesforce, LIMS, and ELN configurations are effective and adopted.

You will collaborate with operations, IT, and labs to gather requirements, train users, and drive process improvements that boost sales performance and lab operations.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Experience in pharma, laboratory, testing industry, or commercial operations preferred.
• 2+ years of experience with CRM systems (Salesforce preferred).

Responsibilities

• Provide regular sales analytics, pipeline analysis, and forecasting support; support sales review/performance meetings.
• Measure and communicate sales KPIs for individuals and teams; analyze performance against goals to identify trends and weaknesses.
• Create, update, and distribute sales reports and dashboards for the Sales team and Management; support Salesforce data management.
• Assist with dashboard maintenance and CRM data quality initiatives.
• Provide support for Salesforce, LIMS, ELN, and other business applications.
• Participate in user acceptance testing (UAT), validation activities, and deployment of system changes.
• Work closely with product owners to understand business requirements; collaborate with cross-functional teams across operations, sales, IT, and laboratories.

Skills

Sales analytics

Salesforce

CRM

LIMS

ELN

Excel

Pivot reports

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

LIMS

ELN

Job description

SGS is seeking a Sales Analytics & CRM Specialist to bridge the Sales organization with laboratory and business systems. You will turn sales data into dashboards and forecasts while ensuring Salesforce, LIMS, and ELN configurations are effective and adopted.

You will collaborate with operations, IT, and labs to gather requirements, train users, and drive process improvements that boost sales performance and lab operations.