Sales Operations Lead: Processes, Analytics & Enablement

Centers Laboratory; Cedar Knolls (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Centers Laboratory is seeking a Sales Operations Manager to strengthen the efficiency, accuracy, and performance of the sales organization. You will oversee special projects, tracking and billing workflows, proactive client-support initiatives, and back-office operations while supporting junior sales management.

The role requires detail-orientation, proactivity, and cross-functional collaboration to improve processes and support internal teams and client needs.

Qualifications

• Bachelor's degree in business, Sales, Marketing, or a related field.
• 1–3 years of experience in sales operations, project coordination, billing coordination, or similar operational roles.
• Experience with billing, tracking, or administrative operations.
• Proficiency with CRM systems (Salesforce/HubSpot) and spreadsheet tools.
• Familiarity with sales performance metrics and operational KPIs.

Responsibilities

• Special Projects & Operational Support: Manage tracking, billing, and documentation.
• Lead development and execution of proactive initiatives to improve client satisfaction.
• Oversee back-office functions and cross-functional coordination.
• Produce and maintain sales reports, dashboards, and performance analytics.
• Collaborate with marketing, operations, and finance to align information flow.
• Participate in pipeline reviews, forecasting, and sales planning.

Skills

Leadership

Communication

CRM systems

Billing coordination

Project coordination

Cross-functional

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Spreadsheet tools

Job description

Centers Laboratory is seeking a Sales Operations Manager to strengthen the efficiency, accuracy, and performance of the sales organization. You will oversee special projects, tracking and billing workflows, proactive client-support initiatives, and back-office operations while supporting junior sales management.

The role requires detail-orientation, proactivity, and cross-functional collaboration to improve processes and support internal teams and client needs.