Sales Operations Data Analyst

Wolfspeed; Durham (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Wolfspeed in Durham, NC seeks a Sales Operations Data Analyst to optimize data quality and reporting for the global sales team. You will manage the customer master, build reports, and perform analyses to guide strategic decisions.

You will translate business needs into scalable data solutions, collaborate with IT, and support Salesforce and Power BI initiatives to deliver reliable insights for executives and sales teams.

Qualifications

• Bachelor's degree in a related field with 4+ years of experience.
• Strong sales analytics background.
• Experience with CRM and data visualization tools (Salesforce, Power BI).
• Advanced MS Excel skills.

Responsibilities

• Ensure data quality and accuracy of downstream reporting.
• Assist with Salesforce change management and dashboard development.
• Monitor Power BI dashboards to identify data anomalies.
• Triage Power BI inquiries and provide actionable insights to stakeholders.
• Drive integration and optimization of global sales tools and data sources.
• Maintain customer hierarchy and geographic data across systems.
• Collaborate with IT on cross-functional projects and testing.

Skills

Sales analytics

MS Excel

Salesforce

Power BI

Education

Bachelor's degree

Tools

Salesforce

Power BI

Job description

This role supports the Global Sales Operations team by managing the acquisition, integrity, and quality of sales-related data while ensuring accurate reporting for both the sales organization and executive leadership. The Sales Operations Data Analyst is responsible for maintaining customer master data, creating and managing sales reports, and performing data analysis to support business decisions. The position requires a strong understanding of the technologies, processes, and procedures that enable an effective Sales Operations function. Additionally, the analyst identifies process and system gaps, translates business requirements into functional solutions, and helps scale systems and processes in a cost-effective manner. Success in this role requires a passion for data and analytics, exceptional attention to detail, and a commitment to delivering high‑quality, reliable insights.

Key Responsibilities:

• Ensure quality of data and accuracy of downstream reporting through precise attention to detail and execution of quality assurance processes
• Assist with Salesforce change management, new process implementation, report/dashboard development, and communication to support sales organization initiatives
• Monitor and analyze Power BI dashboards used to identify anomalies in data and communicate sales data to global sales organization
• Support incoming Power BI inquiries through the Sales Operations inbox, triaging requests, resolving reporting and data issues, and partnering with stakeholders to deliver accurate, actionable insights in a timely manner
• Drive the integration and optimization of global sales tools, identifying opportunities to connect data sources, improve data visibility and integrity, and generate actionable insights through advanced analytics
• Maintain the accuracy of customer hierarchy structure and geographic data across multiple systems, including testing data structure changes and new field additions to the data warehouse
• Provide unmatched customer service to Sales Teams by providing clear communication and timely responses to sales support inquiries
• Liaise effectively with internal IT resources to successfully execute cross‑functional projects, providing functional expertise, end‑user perspectives, and testing

Required:

• 4-year College Degree, plus 4+ years in work experience
• Strong sales analytics background
• Experience with CRM & data visualizations tools, preferably Salesforce & Power BI
• Strong MS Excel skills
• Adaptability; avid multitasker; embrace challenges
• Reliable, with strong work ethic

Preferred:

• Experience in the Semiconductor industry or other manufacturing environment
• Exposure to "big data" and master data concepts
• Strong project management & communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.