Sales Advisor

BoF Careers; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

TOTEME is seeking a full-time Sales Advisor for our Madison Avenue store in New York. You will act as a brand ambassador, delivering exceptional service, building lasting client relationships, and driving business across sales and brand initiatives.

Reporting to the Store Manager, you will collaborate with the team, participate in merchandising and store operations, and support TOTEME’s sustainability efforts while maintaining an elevated luxury shopping experience.

Qualifications

• Previous experience in high-end retail or luxury lifestyle brands.
• Ability to deliver outstanding customer service and build client relationships.
• Interest in fashion, styling, and storytelling with luxury service understanding.
• Strong verbal and written communication skills.

Responsibilities

• Build and nurture strong client relationships to drive loyalty and engagement.
• Work independently and with others to support daily operations and achieve sales targets.
• Engage in merchandising and styling to maintain a visually compelling store environment.
• Plan and execute daily store operations.
• Work towards company standards and goals.
• Contribute to TOTEME’s social and environmental sustainability strategy.

Skills

High-end retail experience

Customer service

Fashion interest

Communication skills

Job description

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style. With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

The Role

TOTEME is looking for a full-time Sales Advisor to join our store on Madison Avenue in New York. In this role you will act as a brand ambassador, providing excellent service and building long-term relationships with our customers and driving business in all aspects, from sales to brand building. You will report to the Store Manager.

Responsibilities

• Build and nurture strong client relationships to drive loyalty, engagement, and an elevated shopping experience.
• Work both independently and collaboratively to support daily operations and achieve sales targets.
• Engage in merchandising and styling to maintain a visually compelling store environment.
• Plan and execute daily store operations.
• Work towards company standards and goals.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• Previous experience in a similar role within high-end retail or with a strong lifestyle brand.
• Confident in delivering outstanding customer service and building strong client relationships.
• Interest in fashion, styling, and storytelling with an understanding of luxury service.
• Strong verbal and written communication skills.

About You

• Passionate about style, communication and storytelling.
• Driven and results-oriented.
• Able to multitask and solve issues smoothly.
• Structured and well-organized.
• Agile with an open mindset.
• Social and outgoing with a strong interest in people.
• Curious to understand customer needs.
• Flexible schedule, available to work evenings and weekends.

This is a full-time position based at TOTEME's Madison Avenue store with an immediate start.

The hourly salary for this role ranges between $25-30/hour and will be set according to the applicant’s profile, skills and previous experience.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.

By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here.