Sales Advisor

A. Lange & Söhne; Chicago (IL); Presencial; USD 33.000 - 37.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, and vision

Health savings account

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Resumo da vaga

A. Lange & Söhne in Chicago seeks an Ambassador to drive exclusive client experiences and exceed personal sales targets in our boutique. You will play an active role in daily operations and client relationship management, upholding our heritage and brand standards.

Responsibilities include achieving targets, leading the sales ceremony, and networking to generate traffic and brand exposure. Strong CRM and MS Office skills are required, with flexibility for boutique scheduling.

Qualificações

• Bachelor's degree required.
• 5+ years in timepiece or luxury retail experience.
• Availability and flexibility for boutique scheduling.
• Strong verbal, written and organizational skills.
• Proficiency with MS Office and Excel.
• Secondary language is a plus.

Responsabilidades

• Achieve and exceed personal sales targets in the boutique.
• Represent the brand professionally per policies and operations.
• Attend to client requests, balance brand initiatives and deliveries.
• Consistently reach monthly sales targets as directed.
• Deliver an excellent client experience with courtesy and professionalism.
• Lead the sale process per brand policy.
• Identify sales leads and follow up to generate opportunities.
• Participate in networking events to drive traffic and exposure.
• Maintain CRM efficiency and build lasting client relationships.
• Coordinate in-store and offsite events with management.

Conhecimentos

Luxury client experience

CRM analytics

Excellent communication

Formação

Bachelor's Degree

Ferramentas

MS Office

Excel

CRM software

Descrição da vaga

Role Overview

As an Ambassador of the Maison, you are responsible to achieve and exceeds your personal sales targets through an exclusive Brand experience in accordance with A. Lange & Söhne heritage and values, while continuously nurturing and developing a base of high-end clients. You are also an active participant in the daily operations of the boutique.

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
• consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.
• provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.
• lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.
• Able to Negotiate and handle objections with ease.
• Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.
• Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.
• Have a creative forward-thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.
• Internal and external professional communication proficiency via telephone, email, and SMS messaging.
• Maintaining a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning
• strong CRM background with ability to analyze client data to generate sales.
• Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.
• Appropriately resolve client issues/concerns and elevate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
• Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.
• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess 'can do' attitude and understanding for Luxury client experience.
• Bachelor's Degree
• 5+ years of prior work experience in timepiece related field.
• Exhibits critical thinking skills and is strong in solution oriented.
• Availability and flexibility to work to the changing of Boutique schedule.
• Strong verbal, written and organizational skills.
• Proficiency with MS Office, Excel software required -
• Secondary language is a plus.

We Offer

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range:

$24- $27

Salary will be determined based on relevant skills and experience.