Sales Advisor

Richemont; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Job summary

Richemont in New York seeks a Boutique Sales Associate to professionally represent the brand, drive sales, and deliver the highest standard of client experience in-store and at events.

You will nurture client relationships using CRM tools, balance local initiatives with product delivery goals, negotiate with confidence, and maintain a polished, brand-aligned appearance.

A Bachelor’s degree and 5+ years in luxury retail timepieces are preferred; availability for flexible schedules is expected.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience.
• Bachelor’s Degree is required.
• 5+ years of prior work experience in timepiece related field.
• Exhibits critical thinking and is solution oriented.
• Availability and flexibility to work changing Boutique schedules.
• Strong verbal, written and organizational skills.
• Proficiency with MS Office, Excel software required.
• Secondary language is a plus.

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Represent the brand professionally per group sales policies and operations regulations.
• Be attentive, responsive, and versatile to client requests, coordinating with management on local initiatives, deliveries, and product expectations.
• Consistently achieve/exceed individual & Boutique monthly sales targets as directed by management.
• Provide excellent client experience with courtesy and professionalism in-store and at events.
• Lead and manage all steps of the sale professionally per brand policy.
• Negotiate and handle objections with ease.
• Identify potential sales leads; follow-up to generate selling opportunities at the Boutique.
• Participate in networking events to generate traffic and brand exposure.
• Maintain CRM efficiency and build lasting business relationships.
• Internal and external professional communication via telephone, email, and SMS.
• Maintain a precise and efficient business schedule including tasks, appointments, and boutique duties.
• Strong CRM background with ability to analyze client data to generate sales.
• Capture consistent, accurate client data to build relationships that result in sales.
• Resolve client issues/concerns and escalate to Management as needed.
• Partner with Management to support in-store and offsite events and networking.
• Represent the brand in a polite and professional manner per Richemont and A. Lange & Söhne guidelines.
• Adhere to social media guidelines and communications policies.
• Maintain presentable attire and professional language in boutique and official business.

Skills

Luxury client experience

MS Office proficiency

Strong communication

Organization

Flexibility

Secondary language is a plus

Education

Bachelor’s Degree

Tools

MS Office

Excel

Job description

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.

• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.

• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.

• Consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.

• Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.

• Lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.

• Able to Negotiate and handle objections with ease.

• Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.

• Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.

• Have a creative forward-thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.

• Internal and external professional communication proficiency via telephone, email, and SMS messaging.

• Maintaining a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning.

• Strong CRM background with ability to analyze client data to generate sales.

• Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.

• Appropriately resolve client issues/concerns and escalas as needed to Management.

• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

• Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.

• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.

• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience

• Bachelor’s Degree

• 5+ years of prior work experience in timepiece related field

• Exhibits critical thinking skills and is strong in solution oriented

• Availability and flexibility to work to the changing of Boutique schedule

• Strong verbal, written and organizational skills

• Proficiency with MS Office, Excel software required

• Secondary language is a plus

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $26- $28

Salary will be determined based on relevant skills and experience.