Boutique Manager

Brobston Group; Miami (FL); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability benefits

401(k) with employer match

Paid time off

Volunteer days off

Job summary

Richemont is seeking a Boutique Manager for a Richemont boutique in Miami, responsible for leading a high-performing team, delivering exceptional client service, and achieving sales KPIs. The role requires ownership of store operations, budgets, and daily leadership to build lasting client relationships.

Ideal candidates have 6+ years in luxury retail management, strong MS Office and SAP proficiency, and a flexible schedule including evenings and weekends.

Qualifications

• 6+ years of luxury retail management experience with boutique operations and direct reports.
• Strong leadership and people development skills with a proven sales track record.
• Ability to develop client strategies and long-term relationships to grow business.

Responsibilities

• Lead in achieving overall boutique sales goals and KPIs.
• Drive sales and superior customer service to meet/exceed targets.
• Develop and implement effective client strategies to grow the client portfolio.

Skills

Luxury retail management

Team leadership

Sales target achievement

Clienteling

MS Office

SAP

Education

Bachelor’s Degree

Tools

Excel

SAP

Job description

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

Role Overview

A. Lange & Söhne is one of the world’s most respected and successful brands in fine watchmaking. We aim to continue adding to our rich heritage with new, extraordinary timepieces that are very much in keeping with our reputation for state-of-the-art tradition. What we expect from our watches, we expect from ourselves: Never stand still.

A.Lange and Sohne is looking for an Boutique Manager to join our Boutique with an entrepreneurial spirit, taking ownership of the business, solution oriented with a can-do attitude. The Boutique Manager ensures Boutique budgets are achieved, qualitative client sales presentation, daily operations of the business and client services. Able to demonstrate leadership skills in respect to building client portfolios, driving sales and supporting all sales floor functions.

Responsibilities

• Lead in achieving & excedding individual sales goal, the sales goal of each team member, and the overall Boutique KPI’s.
• Driving sales and customer service to consistently achieve / exceed sales target and KPI’s.
• Master a strong knowledge of the boutique business and assess opportunities to implement a proactive and effective sales strategy.
• Partnering with management to develop effective client strategies to ensure the development of long-term client relationships, resulting in increase of business opportunities.
• Ability to anticipate business needs, and proactively activate plans to minimize disruptions.
• Enforce and adhere to all Richemont Group and A.Lange & Sohne operational, audit policies and procedures.
• Ensuring maintenance of the boutique to Brand standards.
• Managing of back of house day to day operations.
• Lead in hiring/recruiting of Boutique team, motivate, support, maintain talent and providing a cohesive teamwork environment.
• Ability to build a high performing team through strategic and astute talent evaluation and planning.
• Support in pulling reporting on sales data/performances as needed for the business.
• Responsible in the daily opening and closing of Boutique and ensuring adequate coverage for the business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury retail sales floor operations.
• Bachelor’s Degree
• 6+ years of prior work experience in Luxury retail management, and Boutique operations with direct reports.
• Exhibits critical thinking skills and is strong in solution oriented.
• Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility.
• Must be flexible to change and adaptiveness in work responsibilities.
• Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
• Strong verbal, written and organizational skills.
• Having a “team player” spirit and the ability to work well within a group/team dynamic
• Proficiency with MS Office software required – possess expertise in Excel. Proficiency with SAP preferred.
• Secondary language is a plus.
• Assist with special projects as needed.
• Able to lift upto 40lbs.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $110k - 120k

Salary will be determined based on relevant skills and experience.