Sales Advisor

A. Lange & Söhne; New York (NY); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Comprehensive benefits program

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Job summary

A. Lange & Söhne is seeking a dedicated sales professional in New York, NY. This role requires achieving sales targets while providing exceptional client experience and adhering to brand guidelines. The ideal candidate will have over 5 years of experience in the timepiece field and a bachelor's degree.

The position offers a comprehensive benefits program, including medical, dental, and 401(k) with employer match, aimed at supporting employee wellbeing.

Qualifications

• 5+ years of experience in timepiece-related field.
• Possess a 'can do' attitude.
• Availability to work with a changing boutique schedule.

Responsibilities

• Achieve performance benchmarks for boutique sales.
• Represent the brand and maintain professionalism.
• Manage client sales and relationships efficiently.

Skills

Luxury client experience

Critical thinking

Sales negotiation

CRM proficiency

MS Office proficiency

Verbal communication

Organizational skills

Education

Bachelor's Degree

Job description

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
• Consistently achieve and/or exceed the individual and Boutique overall monthly sales target, as directed by management.
• Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside and during events.
• Lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.
• Negotiate and handle objections with ease.
• Identify potential sales leads; perform targeted and diligent follow‑up generating product selling opportunities at the Boutique.
• Participate in networking events to generate traffic and brand exposure in line with the brand’s values and positioning.
• Have a creative forward‑thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.
• Internal and external professional communication proficiency via telephone, email, and SMS messaging.
• Maintain a precise and efficient business schedule, including tasks, appointments, boutique duties, and continued learning.
• Strong CRM background with ability to analyze client data to generate sales.
• Capture consistent, accurate, and relevant client data to build and develop lasting relationships that result in sales.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support and participate in in‑store and off‑site events and networking.
• Represent the brand in a polite and professional manner in concordance with Richemont and A. Lange & Söhne official guidelines.
• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess a ‘can do’ attitude and understanding of luxury client experience.
• Bachelor’s Degree.
• 5+ years of prior work experience in timepiece‑related field.
• Exhibits critical thinking skills and is solution‑oriented.
• Availability and flexibility to work with the changing boutique schedule.
• Strong verbal, written, and organizational skills.
• Proficiency with MS Office; Excel required.
• Secondary language is a plus.

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. In addition, we provide paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Expected Salary Range

$26- $28
Salary will be determined based on relevant skills and experience.