Boutique Manager

Richemont; Ohio; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA/FSAs

401(k) with employer match

Life insurance

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Job summary

A. Lange & Söhne, a Richemont brand, seeks a Boutique Manager in Ohio to lead daily boutique operations, drive sales, and cultivate client relationships. You will manage budgets, recruit and coach staff, and ensure brand standards are upheld across service delivery.

The role requires a bachelor’s degree and 6+ years in luxury retail management, with strong leadership and MS Office proficiency; SAP is a plus. Availability for varied shifts is expected.

Qualifications

• Bachelor’s Degree required.
• 6+ years of luxury retail management experience with direct reports.
• Strong leadership, initiative and problem-solving capabilities.
• Proficiency with MS Office; Excel expertise; SAP preferred.

Responsibilities

• Lead the boutique to achieve individual and team sales goals and KPI targets.
• Drive sales and customer service to consistently meet or exceed targets.
• Develop client strategies and build long-term client relationships.
• Hire, motivate and develop a high-performing boutique team.

Skills

Leadership

Sales management

Customer service

Education

Bachelor’s Degree

Tools

Excel

SAP

Job description

Role Overview

A. Lange & Söhne is one of the world’s most respected and successful brands in fine watchmaking. We aim to continue adding to our rich heritage with new, extraordinary timepieces that are very much in keeping with our reputation for state-of-the-art tradition. What we expect from our watches, we expect from ourselves: Never stand still.

A.Lange and Sohne is looking for an Boutique Manager to join our Boutique with an entrepreneurial spirit, taking ownership of the business, solution oriented with a can-do attitude. The Boutique Manager ensures Boutique budgets are achieved, qualitative client sales presentation, daily operations of the business and client services. Able to demonstrate leadership skills in respect to building client portfolios, driving sales and supporting all sales floor functions.

Responsibilities

• Lead in achieving & excedding individual sales goal, the sales goal of each team member, and the overall Boutique KPI’s.
• Driving sales and customer service to consistently achieve / exceed sales target and KPI’s.
• Master a strong knowledge of the boutique business and assess opportunities to implement a proactive and effective sales strategy.
• Partnering with management to develop effective client strategies to ensure the development of long-term client relationships, resulting in increase of business opportunities.
• Ability to anticipate business needs, and proactively activate plans to minimize disruptions.
• Enforce and adhere to all Richemont Group and A.Lange & Sohne operational, audit policies and procedures.
• Ensuring maintenance of the boutique to Brand standards.
• Managing of back of house day to day operations.
• Lead in hiring/recruiting of Boutique team, motivate, support, maintain talent and providing a cohesive teamwork environment.
• Ability to build a high performing team through strategic and astute talent evaluation and planning.
• Support in pulling reporting on sales data/performances as needed for the business.
• Responsible in the daily opening and closing of Boutique and ensuring adequate coverage for the business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury retail sales floor operations.
• Bachelor’s Degree
• 6+ years of prior work experience in Luxury retail management, and Boutique operations with direct reports.
• Exhibits critical thinking skills and is strong in solution oriented.
• Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility.
• Must be flexible to change and adaptiveness in work responsibilities.
• Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
• Strong verbal, written and organizational skills.
• Having a “team player” spirit and the ability to work well within a group/team dynamic
• Proficiency with MS Office software required – possess expertise in Excel. Proficiency with SAP preferred.
• Secondary language is a plus.
• Assist with special projects as needed.
• Able to lift upto 40lbs.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $110k – 120k

Salary will be determined based on relevant skills and experience.