Sales Advisor

A. Lange & Söhne; Chicago (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

Paid time off

Volunteer days off

Job summary

Richemont, home to A. Lange & Söhne, is seeking an Ambassador for its Chicago boutique to deliver exclusive brand experiences and drive sales with a discerning clientele.

You will represent the Maison in line with Richemont guidelines, manage client relationships through CRM, and collaborate with management on events and local initiatives. The role requires luxury retail experience, strong communication, and flexible scheduling to support boutique operations.

Qualifications

• Bachelor’s degree required.
• 5+ years in timepiece or luxury retail.
• Strong clienteling and sales skills.
• Availability to work boutique schedule.

Responsibilities

• Achieve and exceed personal sales targets through exclusive brand experiences.
• Represent the brand to clients per sales policies and procedures.
• Develop and maintain a base of high-end clients with CRM.

Skills

Luxury clienteling

CRM software

MS Office

Timepiece expertise

Education

Bachelor’s Degree

Tools

MS Office

CRM tools

Job description

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

Role Overview

As an Ambassador of the Maison, you are responsible to achieve and exceeds your personal sales targets through an exclusive Brand experience in accordance with A. Lange & Söhne heritage and values, while continuously nurturing and developing a base of high-end clients. You are also an active participant in the daily operations of the boutique.

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
• consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.
• provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.
• lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.
• Able to Negotiate and handle objections with ease.
• Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.
• Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.
• Have a creative forward-thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.
• Internal and external professional communication proficiency via telephone, email, and SMS messaging.
• Maintaining a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning
• strong CRM background with ability to analyze client data to generate sales.
• Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.
• Appropriately resolve client issues/concerns and escalates as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
• Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.
• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience.
• Bachelor’s Degree
• 5+ years of prior work experience in timepiece related field.
• Exhibits critical thinking skills and is strong in solution oriented.
• Availability and flexibility to work to the changing of Boutique schedule.
• Strong verbal, written and organizational skills.
• Proficiency with MS Office, Excel software required –
• Secondary language is a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $24- $27

Salary will be determined based on relevant skills and experience.