Sales Administrator: Customer Relationships & Ops

ABLE; Portsmouth (RI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dress code: Business Casual

Job summary

ABLE is seeking a Sales Administrator to join our team in Portsmouth, RI. You will act as a liaison between customers and internal departments, supporting the full sales cycle from quote to delivery.

You’ll handle quotes, orders, portal updates, and customer inquiries, collaborating with manufacturing and distribution to ensure accurate lead times and exceptional service. A customer-first mindset and strong Excel/Outlook skills are essential.

Qualifications

• Proficiency in Microsoft Outlook, Word, and Excel.
• Excellent written and verbal communication.
• Strong organizational and time management abilities.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple priorities in a deadline-driven environment.
• Professional, customer-first attitude.

Responsibilities

• Evaluate customer technical and commercial requirements.
• Prepare and process accurate customer quotes and orders.
• Enter orders and quotations into the IMS ERP system.
• Respond promptly to customer inquiries via phone and email.
• Build and maintain strong relationships with new and existing customers.
• Coordinate with Manufacturing and Distribution teams to determine product availability and lead times.
• Manage and update customer portals with accurate information.
• Follow up on quotes, samples, and opportunities to support sales growth.
• Maintain accurate customer records and contact information.
• Provide product data sheets and supporting documentation to customers.
• Keep a highly organized and efficient workspace.
• Support special projects and additional administrative duties as needed.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Written & verbal communication

Organizational skills

Time management

Customer service

Tools

IMS ERP system

Job description

ABLE is seeking a Sales Administrator to join our team in Portsmouth, RI. You will act as a liaison between customers and internal departments, supporting the full sales cycle from quote to delivery.

You’ll handle quotes, orders, portal updates, and customer inquiries, collaborating with manufacturing and distribution to ensure accurate lead times and exceptional service. A customer-first mindset and strong Excel/Outlook skills are essential.