Sales Administration Team Lead & Coach

Generac Power Systems Inc; City of Pewaukee (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Generac Power Systems Inc in Wisconsin is seeking a Supervisor of the Sales Administration to lead Sales Coordinators, coaching the team for accurate and expedient customer service. The role focuses on process ownership, performance metrics, and mentoring staff to support the sales team and customers.

You will partner with Sales Operations to optimize Salesforce case management, drive continuous improvement, and develop strong relationships with stakeholders.

Qualifications

• Requires 3+ years in Inside Sales or Customer Service
• Requires 2+ years leading or mentoring teams
• Experience with process improvement and documentation

Responsibilities

• Coach, develop, and set expectations for Sales Coordinators
• Provide day-to-day oversight and troubleshooting support
• Set team metrics and monitor performance
• Assist with new hire interview process and onboarding
• Collaborate with Sales Operations on Salesforce improvements
• Identify opportunities for continuous process improvement
• Escalate issues and liaise with senior leaders as needed
• Build relationships with key customers and stakeholders

Skills

Verbal communication

Written communication

Presentation skills

Customer service

Problem solving

Continuous improvement

Salesforce

ERP SAP

CRM systems

Excel

Relationship building

Influencing others

Education

Associate’s degree or equivalent

Bachelor’s degree

Tools

SAP

Salesforce

ERP systems

CRM systems

Job description

Generac Power Systems Inc in Wisconsin is seeking a Supervisor of the Sales Administration to lead Sales Coordinators, coaching the team for accurate and expedient customer service. The role focuses on process ownership, performance metrics, and mentoring staff to support the sales team and customers.

You will partner with Sales Operations to optimize Salesforce case management, drive continuous improvement, and develop strong relationships with stakeholders.