Sales Administration / Account Coordinator

DECOPAC INC.; Minnesota; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefit package

Job summary

DecoPac, Inc. in Anoka, MN is seeking a Sales Administrative Coordinator to provide administrative support to the sales team and key accounts.

Based in our Anoka office, this role reports to the Sales Administration Manager and collaborates with the DecoPac Anoka Headquarters team to fulfill customer needs. The ideal candidate will have strong organizational and communication skills, the ability to multi-task in a fast-paced environment, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent.
• 1+ years in administrative support or complex customer service.
• Strong verbal and written communication and problem-solving skills.
• Process-oriented with ability to improve procedures.
• Experience with MS Word, Excel, PowerPoint, Outlook.
• Multi-tasking and prioritization from multiple sources.
• Exceptional organizational skills and attention to detail.
• CRM (Microsoft Dynamics) experience a plus.
• DOS-based/P10 system experience a plus.

Responsibilities

• Respond to customer inquiries (email/phone) within one business day.
• Review orders and coordinate operations to fulfill them.
• Anticipate customer needs and resolve issues quickly.
• Support sales team and maintain customer records.
• Handle complex tasks with minimal guidance and urgency.
• Resolve product or service issues by clarifying complaints and solutions.
• Report food safety concerns when applicable.
• Provide backup support and assist group goals.
• Perform other duties to support business operations.

Skills

Communication

Problem solving

Microsoft Office

CRM Dynamics

Education

High school diploma

Tools

Microsoft Dynamics CRM

DOS-based/P10

Job description

Job Description

Job Description

Summary: The Sales Administrative Coordinator provides administrative support to the sales team and key accounts. Based out of our Anoka, MN office and reporting directly to the Sales Administration Manager, this role requires day-to-day support and coordination with the DecoPac Anoka Headquarters team to follow through on customer needs. This position will demonstrate strong organizational, communication and interpersonal skills, as well as the ability to multi-task and prioritize within a fast-paced environment. Must be committed to building and maintaining professional relationships with the Sales Administration team, Sales team, and external customers, and delivering excellent customer support. This role will need to utilize proficient computer skills to manage daily operations.

Responsibilities:

• Provide effective responses to all customer inquiries (via email or phone) within one business day.
• Review customer orders (via email, internet, EDI, fax) and coordinate the activities of operations to ensure that customer orders are fulfilled.
• Anticipate customer's needs and meet their expectations as well as identify and elevate issues rapidly.
• Support the sales team by responding to customer inquiries and maintaining accurate customer records.
• Complete complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround.
• Resolve product or service problems by clarifying customer's complaints and determining the best solution to the problem.
• Report any food safety concerns to Supervisor for resolution.
• Provide back-up support for co-workers when appropriate and support group goals.
• Other duties as assigned in support of business operations.

Qualifications

• High school diploma or equivalent.
• 1 or more years' experience working in an administrative support capacity or complex customer service setting.
• Strong verbal and written communication and problem-solving skills.
• Strong process-oriented mindset with the ability to evaluate existing procedures and recommend improvements.
• Experience with Microsoft applications (MS Word, Excel, PowerPoint, and Outlook)
• Able to multi-task and prioritize while taking direction from multiple different sources.
• Exceptional organization skills and attention to detail.
• CRM (Microsoft Dynamics) experience a plus.
• DOS-based/P10 system experience a plus.

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to fingers, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Mental Demands consist of frequently interpret data, make decisions, organize, problem solve, and time management.

Work Environment:

Hybrid role. Requires one day per week onsite and additional days as needed. Onsite work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical heredi