Sales Operations Coordinator (Hybrid)

DecoPac, Inc.; Anoka (MN); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

DecoPac, Inc. in Anoka, MN is seeking a Sales Administrative Coordinator to support the sales team and key accounts. The role emphasizes fast, accurate responses to inquiries, order coordination with operations, and maintaining customer records.

The position requires strong organizational and communication skills, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office. Hybrid work is available with some onsite days weekly.

Qualifications

• High school diploma or equivalent.
• 1+ years' experience in administrative support or customer service.
• Strong verbal and written communication and problem-solving skills.
• Experience with Microsoft Office applications (MS Word, Excel, PowerPoint, Outlook).
• CRM experience (Microsoft Dynamics) is a plus.
• DOS-based/P10 system experience is a plus.

Responsibilities

• Provide effective responses to all customer inquiries within one business day.
• Review customer orders and coordinate activities of operations to fulfill orders.
• Anticipate customer needs and elevate issues rapidly.
• Support the sales team by maintaining accurate customer records.
• Complete complex tasks quickly with little guidance and respond with urgency.
• Resolve product or service problems by clarifying complaints and determining solutions.
• Report food safety concerns to Supervisor for resolution.
• Provide back-up support for co-workers and support group goals.
• Other duties as assigned in support of business operations.

Skills

Communication skills

Multi-tasking

Organization

Problem solving

Microsoft Office

CRM (Microsoft Dynamics)

DOS-based/P10

Customer service

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

DecoPac, Inc. in Anoka, MN is seeking a Sales Administrative Coordinator to support the sales team and key accounts. The role emphasizes fast, accurate responses to inquiries, order coordination with operations, and maintaining customer records.

The position requires strong organizational and communication skills, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office. Hybrid work is available with some onsite days weekly.