Sales Operations Analyst

Cube Hub Inc.; Saint Paul (MN); On-site; USD 36,000 - 47,000; Full time

Job summary

Cube Hub Inc. is seeking an experienced Sales Operations Analyst to support day-to-day sales operations, CRM administration, commercial processes, and cross-functional business activities.

The ideal candidate will maintain accurate customer and sales data, support sales transactions, coordinate contract and order processing, manage subscription renewals, and ensure smooth communication between Sales, Accounting, Production, and other internal departments.

Qualifications

• 3+ years in Sales Operations, Sales Administration, Sales Support, or Commercial Operations.
• Hands-on experience with CRM systems (Zoho, Salesforce, HubSpot).
• Strong understanding of sales processes, order management, and data accuracy.
• Proficient in MS Office, especially Excel.
• Excellent written and verbal communication.
• Ability to manage multiple priorities independently.
• Strong attention to detail and documentation.

Responsibilities

• Support daily sales operations and manage processes through the customer lifecycle.
• Maintain and update customer records, leads, opportunities, and deals in CRM.
• Provide CRM administration, workflow assistance, and reporting.
• Assist sales teams with quotations, orders, and trial subscriptions.
• Review deals before closure for accuracy of product, pricing, and terms.
• Coordinate renewals and ensure proper documentation for billing.
• Collaborate with Sales, Accounting, Production, and Marketing for order fulfillment.
• Ensure data consistency across sales and customer records.
• Support process improvements and update procedures.

Skills

CRM administration

Sales operations

Data management

Analytical skills

Communication

Multi-tasking

Education

Bachelor's degree in Business or related field

Tools

Zoho CRM

Salesforce

HubSpot

Microsoft Excel

Job description

Duration: 12+ Months (Contract/Temp with the possibility of extension)

Schedule: 1st Shift (Monday–Friday, 8:00 AM – 4:30 PM)

Pay Range: $30/hour W2

Job Description:

We are seeking an experienced and detail-oriented Sales Operations Analyst to support day-to-day sales operations, CRM administration, commercial processes, and cross-functional business activities.

The ideal candidate will help maintain accurate customer and sales data, support sales transactions, coordinate contract and order processing, manage subscription renewals, and ensure smooth communication between Sales, Accounting, Production, and other internal departments.

This role is ideal for someone with experience in Sales Operations, CRM administration, sales support, or commercial operations who enjoys improving processes and ensuring operational accuracy.

Key Responsibilities:

Support daily sales operations and manage processes throughout the customer lifecycle, including lead management, quoting, contracting, order processing, fulfillment, billing coordination, and renewals.

Maintain and update customer records, leads, opportunities, sales deals, and subscription information within CRM systems.

Provide CRM administration and user support, including record updates, workflow assistance, reporting, and issue documentation.

Assist sales teams with preparing quotations, processing online orders, and managing trial subscription transactions.

Review pending sales deals before closure to verify customer information, product details, pricing, shipping information, purchase orders, tax details, contract signatures, and payment terms.

Review customer agreements to ensure required documentation and terms and conditions are included for accurate billing and audit compliance.

Coordinate subscription renewals by monitoring expiration dates, updating renewal opportunities, and following up with customers.

Resolve sales transaction discrepancies and coordinate corrections with appropriate internal teams.

Coordinate with Sales, Accounting, Production, and Marketing to ensure accurate information is available for order fulfillment and billing.

Maintain data accuracy and consistency across customer and sales records.

Assist with workflow improvements, process documentation, testing, and implementation of updated procedures.

Prepare and maintain operational reports and support sales-related administrative activities.

Required Qualifications:

3+ years of experience in Sales Operations, Sales Administration, Sales Support, or Commercial Operations.

Hands-on experience working with Customer Relationship Management (CRM) systems.

Experience with CRM platforms such as Zoho, Salesforce, HubSpot, or similar systems.

Strong understanding of sales processes, order management, customer data management, and sales administration.

Experience with quotation preparation, contract documentation, purchase orders, and order processing.

Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to manage multiple priorities, meet deadlines, and work independently.

Strong attention to detail and commitment to maintaining accurate business records.

Preferred Qualifications:

Bachelor's degree in Business Administration, Sales, Operations, or a related field, or equivalent professional experience.

Experience with Zoho CRM is highly preferred.

Experience with subscription management, customer onboarding, and renewal coordination.

Familiarity with billing processes, payment terms, and sales contracts.

Experience supporting process improvement initiatives and cross-functional projects.