Sales Account Manager - PracticePanther

CRM Hike; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative company that is transforming the legal tech landscape! As an entry-level Sales Account Manager, you will take ownership of the sales cycle, engaging with potential clients and showcasing the unique features of PracticePanther. This role is perfect for a motivated individual eager to develop their sales skills while contributing to a collaborative environment. With a strong emphasis on customer satisfaction, you'll play a key role in helping lawyers streamline their practice. Enjoy the flexibility of remote work, competitive benefits, and a culture that promotes work-life balance, making this opportunity not just a job, but a career path filled with growth and excitement.

Benefits

Paid vacation

Sick leave

Parental leave

Home office budget

401k matching

Equity grants

100% paid medical insurance

100% paid vision insurance

100% paid dental insurance

Bi-annual company retreats

Qualifications

• 1+ years of B2B sales experience, preferably in SaaS or FinTech.
• Excellent written and verbal communication skills required.

Responsibilities

• Manage the complete sales cycle from prospecting to closing accounts.
• Educate customers about product features and maintain relationships.

Skills

B2B Sales

Consultative Selling

Customer Relationship Management

Communication Skills

Cold Calling

Team Collaboration

Education

Bachelor's Degree

Tools

PracticePanther

Job description

Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks.

Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.

What is the role?

PracticePanther is looking for an entry-level Sales Account Manager to own the complete sales cycle from start to finish. You will need to educate the customer on what they can expect from beginning to end. You will need to be driven and have an ongoing strategy to educate potential customers, respond to concerns and questions, and have a keen ability to break the ice, create and nurture relationships. You must meet productivity goals and have excellent computer and communication skills.

In this role, you will:

• Prospect, generate opportunities, schedule, and run demonstrations, and close accounts.
• Possess strong knowledge of the PracticePanther program to identify customer needs when qualifying them.
• Document each call as per company and departmental policies and procedures.
• Follow up with potential customers promptly if necessary while determining and managing your pipeline.
• Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue.
• Apply a positive customer service attitude in interactions with all customers and establish a positive rapport.
• Communicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions.
• Must keep up with all new product features and updates.
• Explore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product.
• Must be able to work with other teams effectively.
• Other duties as assigned.

Qualifications

• 1+ years consultative, B2B sales experience, SaaS and FinTech preferred.
• Bachelor's Degree preferred.
• Recent college graduate looking to jumpstart their career!
• Comfortability with cold calling to build a sales pipeline.
• Excellent written communication and conversational skills that radiate enthusiasm, high energy, poise, and confidence.
• Passion for sales and a self-driven sense of motivation.
• Team player mentality.
• The ability to serve as a consultant and get prospects to think differently about their business.

Who is the ideal candidate?

• Must be patient, empathetic, and have excellent communication skills.
• Strong interpersonal skills to work collaboratively with different departments.
• Comfortable with technology and learning new software.
• Ability to handle escalated customer issues.
• Self-motivated and diligent.
• Excellent verbal and written communication skills.
• Organized, detail-oriented, and able to manage multiple tasks.
• Must be personable and enjoy working in a client-facing role.
• Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical.

Why should you join Paradigm?

• Paid vacation + sick and parental leave.
• Remote working flexibility.
• Budget for home office improvements.
• Company culture that encourages work/life balance.
• 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants.
• Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!

About Paradigm

Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks.

Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.