Sales Account Manager

CasterDepot®; Wayland Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

CasterDepot is seeking an Account Manager to develop strong customer relationships and drive growth in an in-house, onsite role serving industrial and OEM customers. You will coordinate with internal teams, manage quotes, and maintain a robust CRM to ensure proactive account engagement.

The role focuses on understanding customer equipment and purchasing patterns, expanding product usage, and protecting existing business through proactive communication and solutions-oriented service.

Qualifications

• Experience in managing B2B accounts in industrial/manufacturing/OEM environments.
• Proven ability to retain and grow existing accounts.
• Ability to understand product applications and communicate with technical and non-technical contacts.

Responsibilities

• Manage and grow an assigned portfolio of industrial and OEM customer accounts.
• Build relationships with purchasing, engineering, operations, and maintenance stakeholders.
• Learn each customer’s equipment, applications, purchasing patterns, and needs.
• Identify opportunities to expand product usage and sales volume.
• Maintain CRM data with accurate pipeline and activity.
• Collaborate with Customer Service and internal teams to meet customer needs.
• Follow up on quotes, opportunities, and customer requests.
• Convert qualified leads into revenue-generating customers.

Skills

Account management

Relationship building

Communication

Follow-up

Problem-solving

Time management

Organizational skills

Tools

CRM software

MS Office

Job description

CasterDepot is a growing, family-owned company providing caster and wheel solutions to customers across a wide range of industries. We value team members who take ownership, remain curious, support one another, and look for ways to become 1% better every day.

About the Role

This position is designed for someone who understands industrial products, OEM customers, and technical sales environments. The Account Manager will develop strong customer relationships, uncover growth opportunities, coordinate internally to meet customer needs, and maintain consistent follow-up throughout the sales process. This is an in-house, onsite position serving customers by phone, email, virtual meetings, and occasional in-person visits.

Responsibilities

• Manage and grow an assigned portfolio of industrial and OEM customer accounts
• Build relationships with purchasing professionals, engineers, operations leaders, maintenance teams, and other decision-makers
• Learn each customer’s equipment, applications, purchasing patterns, and operational needs
• Identify opportunities to expand product usage, applications, and sales volume
• Protect existing business through proactive communication and consistent account engagement
• Identify customer risks and take action before an account is lost
• Follow up on quotes, open opportunities, customer requests, and inactive accounts
• Convert qualified leads into active, revenue-generating customers
• Maintain an accurate pipeline, customer history, and account activity in the CRM
• Review account performance and develop plans for retention and growth
• Partner with Customer Service, Senior Account Managers, Business Development, and internal operational teams
• Communicate customer requirements, concerns, risks, and opportunities clearly
• Provide a responsive, solutions-oriented customer experience

Qualifications

• Previous account-management experience within an industrial, manufacturing, distribution, or OEM environment
• Demonstrated success retaining and growing existing B2B customer accounts
• Experience selling or supporting technical, mechanical, engineered, or industrial products
• Ability to understand product applications and communicate effectively with both technical and nontechnical contacts
• Strong relationship-building, follow-up, and problem-solving skills
• Experience managing quotes, opportunities, pipelines, and account activity through a CRM
• Ability to analyze account performance and identify practical growth opportunities
• Strong written, verbal, organizational, and time-management skills
• A proactive approach with the ability to take ownership and work across departments

Preferred Skills

• Experience working with casters, wheels, material-handling products, industrial components, or related equipment
• Experience working with manufacturers, distributors, engineers, purchasing teams, or plant operations