Industrial Account Manager | OEM Solutions & Growth

CasterDepot®; Wayland Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

CasterDepot is seeking an Account Manager to develop strong customer relationships and drive growth in an in-house, onsite role serving industrial and OEM customers. You will coordinate with internal teams, manage quotes, and maintain a robust CRM to ensure proactive account engagement.

The role focuses on understanding customer equipment and purchasing patterns, expanding product usage, and protecting existing business through proactive communication and solutions-oriented service.

Qualifications

• Experience in managing B2B accounts in industrial/manufacturing/OEM environments.
• Proven ability to retain and grow existing accounts.
• Ability to understand product applications and communicate with technical and non-technical contacts.

Responsibilities

• Manage and grow an assigned portfolio of industrial and OEM customer accounts.
• Build relationships with purchasing, engineering, operations, and maintenance stakeholders.
• Learn each customer’s equipment, applications, purchasing patterns, and needs.
• Identify opportunities to expand product usage and sales volume.
• Maintain CRM data with accurate pipeline and activity.
• Collaborate with Customer Service and internal teams to meet customer needs.
• Follow up on quotes, opportunities, and customer requests.
• Convert qualified leads into revenue-generating customers.

Skills

Account management

Relationship building

Communication

Follow-up

Problem-solving

Time management

Organizational skills

Tools

CRM software

MS Office

Job description

CasterDepot is seeking an Account Manager to develop strong customer relationships and drive growth in an in-house, onsite role serving industrial and OEM customers. You will coordinate with internal teams, manage quotes, and maintain a robust CRM to ensure proactive account engagement.

The role focuses on understanding customer equipment and purchasing patterns, expanding product usage, and protecting existing business through proactive communication and solutions-oriented service.