Account Manager

Paylocity; Rock Island (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

None

Job summary

Steel Warehouse is seeking an Account Manager to develop and maintain customer relationships, coordinate with operations and logistics, and ensure accurate pricing and master contracts. The role requires strong communication and a customer-focused mindset within the steel processing industry.

You will serve as the primary point of contact for assigned customers, drive on-time deliveries, and collaborate with cross-functional teams to optimize service levels.

Qualifications

• 2-year degree in Business or related field, or equivalent experience.
• Willingness to learn and grow in the steel processing industry.
• Strong organizational skills with attention to detail.
• Ability to balance the needs of the customer with the company's constraints.

Responsibilities

• Own and manage customer relationships; act as the primary contact for assigned customers.
• Represent Steel Warehouse professionally with customers and internal teams.
• Partner with Outside Sales, Scheduling, Production, and Materials to address customer needs.
• Champion and manage Master Contracts, ensuring proper pricing and purchases.
• Monitor and manage customer shipments; drive just-in-time delivery and inventory management.
• Reconcile customer purchase orders and pricing changes with accuracy; coordinate communications.
• Monitor and adjust order reports (due reports, aged inventory, ready-to-ship, pricing updates).
• Understand customer order patterns; manage forecast effects on production and inventory.
• Document inquiries from potential new customers and pricing information.
• Receive, review, and enter customer claims; track status and coordinate resolution.
• Assist with daily reports and priority communications; support data management and reporting.

Skills

Communication skills

Customer focus

Organizational skills

Attention to detail

Team coordination

Education

Associate degree in Business or related field

Job description

Description

Position Overview:

The Account Manager is responsible for developing and maintaining customer relationships, managing assigned accounts, generating sales growth, and coordinating customer requirements with operations, purchasing, and logistics teams. This role serves as the primary point of contact for customers, providing exceptional service.

The ideal candidate possesses strong communication skills, a customer-focused mindset, and experience in the steel, metals, manufacturing, or industrial distribution industries.

Responsibilities:

• Own and manage customer relationships act as the primary point of contact for assigned customers.
• Professionally represent Steel Warehouse in all interactions with customers and internal teams.
• Partner with Outside Sales, Scheduling, Production, and Materials teams to proactively address customer needs.
• Champion and manage Master Contracts, ensuring correct application of pricing and purchases.
• Monitor and manage customer shipments, driving just-in-time delivery and effective inventory management.
• Manage and reconcile customer purchase orders and pricing changes with accuracy. Take ownership of internal and external communications to strengthen customer partnerships
• Monitor and adjust order reports (due reports, aged inventory, ready-to-ship reports, pricing updates).
• Understand customer order patterns and proactively manage the effects of forecasts on production and inventory.
• Document inquiries from potential new customers and pricing information.
• Receive, review, and enter customer claims into internal databases; track claim status, maintain accurate records, and coordinate with cross-functional teams to ensure prompt resolution.
• Assist with execution and accuracy of daily reports and priority communications. Support data management and reporting to optimize customer service.

Requirements

Experience & Education:

• 2-year degree in Business or related field - equivalent experience will be considered.
• Willingness to learn and grow in the steel processing industry.
• Strong organizational skills with attention to detail.
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.

Excellent communication skills - written and verbal.