Sales Account Manager

You First Services, Inc.; Buffalo (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

You First Services, Inc. in Buffalo, NY is seeking a Sales Account Manager to grow strategic customer accounts and drive medical device market opportunities. You will prospect, prepare proposals, negotiate terms, and collaborate with marketing and product teams to deliver tailored solutions for oral care and infection control.

This on-site, full-time role requires strong relationship building, CRM discipline, and the ability to meet aggressive sales targets.

Qualifications

• Experience building long-term client relationships in healthcare or medical devices.
• Ability to manage multiple accounts and pipelines effectively.
• Proven track record in lead generation and closing deals.

Responsibilities

• Develop and execute strategic sales plans to target new business opportunities in the B2B market.
• Manage existing customer accounts to ensure satisfaction and growth.
• Lead negotiations with clients to close deals with profitable margins.
• Conduct warm calling and follow-up on prospects to nurture relationships.
• Collaborate with marketing to create proposals and marketing materials.
• Utilize CRM to track activities, manage pipelines and analyze performance.
• Drive enterprise selling by engaging with key decision-makers in large orgs.
• Maintain knowledge of the oral care line to communicate value effectively.
• Meet or exceed sales targets through proactive outreach and follow-up.

Skills

Customer Satisfaction

Account Management

Lead Generation

Communication Skills

Healthcare/Medical Device Sales

Education

Bachelor’s degree in Business or Marketing

Tools

NetSuite CRM

Job description

Company Description

You First Services, Inc., founded in 2013, specializes in acquiring and commercializing innovative healthcare-related technologies with strong market potential. The company transforms laboratory-developed technologies into viable commercial products through formulation development, safety testing, clinical evaluation, regulatory review, and scalable manufacturing. Its intellectual property portfolio includes patents, patent-pending solutions, proprietary technologies, and trade secrets in medical devices and engineered systems. The business focuses on technologies with high commercialization and FDA 510(k) clearance potential, particularly those addressing infectious disease containment and environmental safety. You First Services has successfully launched products in oral healthcare, sterilization, and infectious disease control, often based on technologies developed by leading university researchers.

Role Description

The Sales Account Manager is a full-time, on-site role based in Buffalo, NY. This position is responsible for managing and growing assigned customer accounts, building long-term relationships, and ensuring high levels of customer satisfaction. Day-to-day activities include prospecting and lead generation, and preparing proposals and quotations. The Sales Account Manager will track opportunities in the sales pipeline, negotiate terms, coordinate with internal teams to support customer needs, and provide ongoing account management and follow-up. The role also involves monitoring market trends, gathering customer feedback, and contributing to sales strategies to expand the company’s presence in healthcare and medical device markets.

Duties

• Develop and execute strategic sales plans to target new business opportunities within the B2B (business-to-business) market segment.


• Manage existing customer accounts by providing exceptional client relationship management, ensuring customer satisfaction, and identifying additional sales opportunities.


• Lead negotiations with clients, utilizing strong sales negotiation skills to close deals effectively while maintaining profitable margins.


• Conduct warm calling campaigns to provided leads, follow up on prospects, and nurture long-term client relationships.


• Collaborate with marketing teams to develop tailored proposals, presentations, and marketing materials that resonate with client needs.


• Utilize CRM system proficiently to track sales activities, manage pipelines, and analyze performance metrics.


• Drive enterprise selling initiatives by engaging with key decision-makers within large organizations and presenting customized solutions that meet complex business needs.


• Maintain a thorough understanding of our oral care line to communicate value propositions clearly and persuasively.


• Meet or exceed established sales targets through proactive outreach, effective deal closing strategies, and consistent follow-up with clients.

Qualifications

• Strong client-facing skills in Customer Satisfaction and Customer Service, with a focus on building trust and long-term relationships.


• Demonstrated experience in Account Management, including maintaining and growing existing accounts and handling day-to-day customer needs.


• Proven ability in Lead Generation and business development, identifying new opportunities and converting prospects into customers.


• Excellent Communication skills, including clear presentation, negotiation, and written documentation abilities.


• Prior sales experience in healthcare, medical devices, or related technology sectors is highly beneficial.


• Ability to work on-site in Buffalo, NY, collaborating with cross-functional teams such as marketing, operations, and product development.


• Strong organizational and time-management skills, with proficiency in NetSuite or similar CRM and basic office productivity software.


• Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant experience.

Pay

$45,000.00 - $50,000.00 base salary per year