Sale and Customer Service Associate

Massage Envy; Charlotte (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Base pay + commissions

Healthcare for FT

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Training

Free massage service monthly

Product discounts

Job summary

Massage Envy Ballantyne in Charlotte, NC is seeking a dedicated sales associate to deliver exceptional customer service and promote Total Body Care. You will educate clients on services, book appointments, and help grow a loyal client base both in person and through phone/email outreach.

Full-time and part-time roles are available with day/evening shifts, weekends, and holidays. Competitive base pay of $15.00–$21.00 per hour plus commissions; employer-paid health benefits for full-time staff and

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills; able to multitask.
• Excellent people skills; build positive guest relationships.
• Knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Educate clients on services and promote the Wellness Program; book future services; encourage homecare retail purchases.
• Support clinic flow by greeting clients, scheduling services, answering calls, responding to emails, and addressing questions.
• Grow and retain a client base in-person and via phone/email outreach.

Skills

Retail experience

Sales experience

Math skills

Computer skills

People skills

Multitasking

Knowledge of body care

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Ballantyne, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $15.00-21.00 and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Sunday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location