Manager

Massage Envy; Charlotte (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Referral bonus

Assistance program

Flexible schedule

Free monthly massage

Product discounts

Training program

Job summary

Massage Envy Ballantyne is hiring to lead a caring team and drive wellness. The role combines management and sales responsibilities with focus on delivering top-tier client experiences in a spa setting.

You will promote memberships and retail, mentor staff, and ensure a compliant, welcoming environment while contributing to a supportive, growth-oriented culture. Full-time and part-time options available.

Qualifications

• Experience in management or sales, preferably in a personal service environment such as a spa, salon, or gym.
• Able to lead, motivate and coach a team.
• Capable of handling tough conversations professionally and constructively.
• Build a positive workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Oversee all operational aspects: drive memberships, promote retail, manage deposits and inventory, ensure legal compliance, and more.
• Set goals, prioritize work and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Provide ongoing training and review performance to empower team members to grow.
• Build strong relationships with employees, members, and guests.

Skills

Management

Sales

Leadership

Coaching

Communication

Job description

Be Empowered to Lead the Way to Wellness

At Massage Envy Ballantyne franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

Perks & Pay:

• Competitive base pay of $18.00-25.00/hourly plus bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month for full-time
• Discounts on products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Are you ready to lead the charge to help people feel their best? Are you looking to take your career to the next level? Join our team and be empowered to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.