Salaried Leadership

PINSTACK; Westlake (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K

PTO

Competitive salary

Fun workplace

Job summary

PINSTACK in Westlake, TX seeks a dynamic, hands-on manager to lead our high-energy dining and entertainment venue. You will oversee front-of-house, kitchen, bowling, arcade, and guest services, shaping the guest experience while upholding PINSTACK standards.

You’ll recruit, train, coach, and develop a team, manage daily operations, ensure safety and compliance, and drive revenue through effective labor and cost controls in a fast-paced environment.

Qualifications

• 1+ years of management experience in hospitality, entertainment, food service, or a similar industry.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent customer service and communication abilities.

Responsibilities

• Lead by Example: Inspire, motivate, and manage team members across all areas, including front-of-house, kitchen, bowling, arcade, and guest services.
• Team Development: Recruit, hire, train, and develop team members. Provide ongoing coaching and performance feedback to build a positive, engaged team culture.
• Culture Keeper: Keep company culture front and center in all decision-making based on PINSTACK Mission and Values.
• Guest Experience: Ensure every guest receives outstanding service by maintaining high standards for cleanliness, safety, and hospitality throughout the venue.
• Operations Management: Oversee daily operations, including opening/closing procedures, scheduling, inventory management, and equipment maintenance.
• Food & Beverage Oversight: Manage food service operations, ensuring quality control, food safety compliance, and efficient kitchen performance.
• Amusement Oversight: Manage amusement operations, ensuring all equipment functionality, attractions safety compliance, and merchandising is to standards.
• Safety & Compliance: Maintain a safe, clean, and compliant environment by enforcing company policies, local laws, and health and safety regulations.
• Financial Accountability: Monitor and manage budgets, labor costs, and expenses. Analyze sales reports and take action to meet or exceed revenue targets.
• Problem Solving: Address and resolve guest concerns, employee issues, and operational challenges with professionalism and solution-oriented approach.

Skills

Team leadership

Customer service

Operations management

Communication

Food & beverage ops

Job description

Description

We are seeking dynamic, hands-on managers to lead our high-energy dining and entertainment venue. PINSTACK is a premier state-of-the-art bowling and active entertainment destination. From VIP Bowling experiences to laser tag, bumper cars, high-ropes course, rock-climbing wall, plus hundreds of interactive games and simulator technology, PINSTACK provides indoor fun and dining for millions of guests annually. A modern American restaurant offers an elevated dining experience before or after gaming. The “Bowl Bar”, located right next to the bowling lanes, has 24 beers and 12 wines on tap, top-shelf craft cocktails, adult shakes and 32-oz Stacked Shakes.

Key Responsibilities

• Lead by Example: Inspire, motivate, and manage team members across all areas, including front-of-house, kitchen, bowling, arcade, and guest services.
• Team Development: Recruit, hire, train, and develop team members. Provide ongoing coaching and performance feedback to build a positive, engaged team culture.
• Culture Keeper: Keep company culture front and center in all decision-making based in the PINSTACK Mission and Values.
• Guest Experience: Ensure every guest receives outstanding service by maintaining high standards for cleanliness, safety, and hospitality throughout the venue.
• Operations Management: Oversee daily operations, including opening/closing procedures, scheduling, inventory management, and equipment maintenance.
• Food & Beverage Oversight: Manage food service operations, ensuring quality control, food safety compliance, and efficient kitchen performance.
• Amusement Oversight: Manage amusement operations, ensuring all equipment functionality, attractions safety compliance, and merchandising is to standards.
• Safety & Compliance: Maintain a safe, clean, and compliant environment by enforcing company policies, local laws, and health and safety regulations.
• Financial Accountability: Monitor and manage budgets, labor costs, and expenses. Analyze sales reports and take action to meet or exceed revenue targets.
• Problem Solving: Address and resolve guest concerns, employee issues, and operational challenges with professionalism and solution-oriented approach.

As a leader in our venue, you'll have the opportunity to shape the guest experience and create lasting memories for our community. We offer a competitive salary, benefits, 401K, PTO, and a fun, energetic workplace where no two days are the same!

Requirements

• 1+ years of management experience in hospitality, entertainment, food service, or a similar industry.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent customer service and communication abilities.
• Experience managing food and beverage operations is highly preferred.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with basic financial reporting.Flexibility to work evenings, weekends, and holidays as required.
• Must obtain Manager Food Handler and/or TABC certifications**