Sailing Customer Experience Specialist

West Coast Sailing; Portland, Northern (OR, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid Time Off

Paid Leave Oregon

Holidays

Employee discounts

Go Play Day

Job summary

West Coast Sailing is looking for a Customer Support Representative to provide exceptional service across calls, emails, and showroom interactions. You will own order processing, warranty claims, returns, and timely communication with customers, vendors, and staff.

The role emphasizes proactive problem solving, advocacy for customers, and a 8:30am–5pm in-person schedule in our Portland showroom, with paid time off, holidays, and health benefits included.

Responsibilities

• Answers calls and emails from customers, prioritizing time-sensitive situations.
• Monitors open customer cases and follows up with customers, vendors, and staff to ensure timely resolutions.
• Handles daily order processing tasks and communicates issues to customers when needed.
• Audits backorders and other orders to keep customers informed about fulfillment timelines.
• Assists walk-in customers and appointments in the retail showroom.
• Staffs the customer phone line and inbox, providing coverage as needed.
• Processes warranty claims with vendors and updates customers on resolutions.
• Processes returns and delivers 5-star service, advocating for customers.

Job description

West Coast Sailing is looking for a Customer Support Representative to provide exceptional service across calls, emails, and showroom interactions. You will own order processing, warranty claims, returns, and timely communication with customers, vendors, and staff.

The role emphasizes proactive problem solving, advocacy for customers, and a 8:30am–5pm in-person schedule in our Portland showroom, with paid time off, holidays, and health benefits included.