SaaS Customer Support Specialist — Fast-Paced, Impactful

Mainerafting; Portland (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

Mainerafting is seeking a Customer Support Specialist to act as the front line for customer communication in Portland, Maine. This role involves managing inbound inquiries, solving issues effectively, and maintaining a high level of customer satisfaction.

The successful candidate will have strong problem-solving skills, excellent communication abilities, and experience in customer-facing roles. If you enjoy helping customers succeed and thrive in a fast-paced environment, we want to hear from you.

Qualifications

• 2–5+ years in Customer Support or similar customer-facing role.
• Experience managing customer issues independently.
• Ability to thrive in a fast-paced, evolving startup environment.

Responsibilities

• Respond to inbound customer inquiries via email, phone, and support channels.
• Investigate and troubleshoot customer issues thoroughly.
• Maintain accurate notes and documentation of support interactions.

Skills

Strong problem-solving ability

Excellent communication skills

Highly organized with attention to detail

Comfortable in a fast-paced environment

Education

Bachelor's degree preferred

Tools

HubSpot

Job description

Mainerafting is seeking a Customer Support Specialist to act as the front line for customer communication in Portland, Maine. This role involves managing inbound inquiries, solving issues effectively, and maintaining a high level of customer satisfaction.

The successful candidate will have strong problem-solving skills, excellent communication abilities, and experience in customer-facing roles. If you enjoy helping customers succeed and thrive in a fast-paced environment, we want to hear from you.