West Coast Hours: Customer Support Specialist

Comply Enterprise, Inc.; United States; On-site; USD 49,500 - 55,000; Full time

Job summary

Comply is seeking a polished Customer Support Representative to join our team and elevate our highly-rated service. You will act as a liaison between Technical Support and Product teams to advocate for clients, manage account activations, and gather feedback to improve processes.

The ideal candidate is patient, enjoys problem solving, and thrives in a fast-paced SaaS environment. You will work West Coast hours, weekends/holidays as needed, and help ensure exceptional customer experiences for our

Qualifications

• Bachelor’s Degree with 0-3 years of work experience.
• Open to evenings, weekends and/or holidays.
• Major in Accounting, Finance or Economics is a plus.
• Excellent customer-facing and written/verbal communication.
• Ability to analyze and interpret data.
• Strong organizational and time-management skills.
• Superior troubleshooting and resolution abilities.
• Experience with Salesforce.com or other CRM systems and SaaS tools.

Responsibilities

• Set up and configure the Comply platform to activate new client accounts.
• Respond promptly to inquiries and maintain high customer satisfaction.
• Manage client activation implementations to meet deadlines.
• Review data from multiple sources and upload accurately to the platform.
• Prioritize cases in a high-volume, fast-paced environment.
• Maintain case details in the tracking system and update clients on status.
• Troubleshoot issues and collaborate with Support and Product teams.
• Handle multiple projects, prioritizing tasks to meet deadlines.
• Provide efficient productivity and exceed client expectations for support.

Skills

Customer service

Communication

Data analysis

Time management

Troubleshooting

CRM experience

SaaS familiarity

Education

Bachelor’s Degree

Tools

Salesforce.com

MS Office

Job description

Comply is seeking a polished Customer Support Representative to join our team and elevate our highly-rated service. You will act as a liaison between Technical Support and Product teams to advocate for clients, manage account activations, and gather feedback to improve processes.

The ideal candidate is patient, enjoys problem solving, and thrives in a fast-paced SaaS environment. You will work West Coast hours, weekends/holidays as needed, and help ensure exceptional customer experiences for our