Sage HCM Implementation Lead & Client Success Partner

Baker Tilly (US); Illinois; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Baker Tilly Advisory Group, LP is seeking a Sage HCM Implementation & Support Consultant to lead client implementations and provide ongoing functional and technical support for Sage HCM. You will guide clients through requirements gathering, system configuration, testing, training, go-live, and post-implementation support, helping them derive maximum value from Sage HCM.

This is a client-facing role with opportunities to grow, work on multiple projects, and collaborate with a talented team

Responsibilities

• Be a trusted member of the engagement team and responsible for:
• Sage HCM Implementation
• Leading or supporting Sage HCM implementations for new clients
• Conducting client discovery sessions to understand HR, payroll, timekeeping, and business requirements
• Translating business requirements into effective Sage HCM configurations
• Configuring employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities
• Assisting with employee data conversion, validation, and migration
• Configuring and testing workflows, approvals, notifications, and business processes
• Supporting integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third‑party applications
• Following implementation plans and managing assigned implementation tasks and deliverables
• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go-live
• Supporting clients' go-live activities and transitioning customers into ongoing support
• Client Support & Optimization
• Providing ongoing functional and technical support to Sage HCM clients
• Troubleshooting employee setup, timesheets, workflows, security, reporting, configuration, and system errors
• Researching issues, identifying root causes, and providing clients with clear resolutions
• Assisting clients with configuration changes as their organizations and processes evolve
• Reviewing existing Sage HCM environments and recommending improvements or best practices
• Managing client support requests and communicating status, next steps, and resolutions
• Escalating software defects or complex technical issues to Sage or other appropriate resources when necessary
• Maintaining clear documentation of client configurations, issues, and resolutions
• Client Training & Consulting
• Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality
• Developing client‑specific procedures, documentation, and training materials
• Explaining system functionality in practical terms to both technical and non-technical users
• Advising clients

Job description

Baker Tilly Advisory Group, LP is seeking a Sage HCM Implementation & Support Consultant to lead client implementations and provide ongoing functional and technical support for Sage HCM. You will guide clients through requirements gathering, system configuration, testing, training, go-live, and post-implementation support, helping them derive maximum value from Sage HCM.

This is a client-facing role with opportunities to grow, work on multiple projects, and collaborate with a talented team