Sage HCM Implementation Lead Remote & Client Success

Ladders; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Opportunities for professional growth

Flexible work arrangements

Supportive team culture with work-life

Firm-wide learning and development

Strong emphasis on client relations

Job summary

Ladders is seeking a Sage HCM Implementation & Support Manager to lead end-to-end HCM implementations and ongoing support for clients in the Legal & Accounting space. This remote role emphasizes client success, system adoption, and helping HR teams maximize value from their HCM environment.

You will translate HR and payroll needs into practical configurations, guide troubleshooting, train users, and manage multiple client projects with a strong focus on delivering measurable business outcomes.

Qualifications

• 5+ years of experience with Sage HCM or similar HRIS.
• Strong HRIS/HCM processes knowledge and lifecycle management.
• Experience gathering client requirements and translating to configurations.
• Proven troubleshooting skills for HCM system issues.
• Strong client-facing consulting and communication skills.
• Ability to manage multiple client projects simultaneously.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead HCM implementations for new clients
• Conduct client discovery sessions to gather HR and payroll requirements
• Translate business requirements into effective HCM configurations
• Configure employee structures, workflows, and security settings
• Provide ongoing functional and technical support to clients
• Train HR administrators and users on HCM functionality
• Identify opportunities for clients to optimize their use of HCM

Skills

Sage HCM

HRIS/HCM processes

Client-facing consulting

Requirements gathering

Troubleshooting

Project management

Analytical skills

Job description

Ladders is seeking a Sage HCM Implementation & Support Manager to lead end-to-end HCM implementations and ongoing support for clients in the Legal & Accounting space. This remote role emphasizes client success, system adoption, and helping HR teams maximize value from their HCM environment.

You will translate HR and payroll needs into practical configurations, guide troubleshooting, train users, and manage multiple client projects with a strong focus on delivering measurable business outcomes.