Sage HCM Implementation & Client Success Consultant

Baker Tilly Advisory Group, LP; United States; Remote; USD 98,000 - 158,000; Full time

Job summary

Baker Tilly Advisory Group, LP is seeking a Sage HCM Implementation & Support Consultant to guide clients through full lifecycle implementations and provide ongoing support. You will translate HR requirements into Sage HCM configurations, manage data migration, and collaborate with payroll, accounting and HR teams to ensure successful go‑live.

The role emphasizes client-facing guidance, problem solving, and delivering value through effective system configurations and training.

Qualifications

• 3+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions.
• Strong understanding of HRIS/HCM processes and employee lifecycle management.
• Experience gathering client requirements and translating them into system configurations.
• Experience troubleshooting Sage HCM system and configuration issues.
• Strong client-facing consulting and communication skills.
• Ability to manage multiple client projects and support requests simultaneously.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to independently research and resolve unfamiliar system issues.
• Comfortable leading client meetings, system demonstrations, and training sessions.

Responsibilities

• Be a trusted member of the engagement team and responsible for Sage HCM Implementations and client support.
• Lead client discovery sessions to understand HR, payroll, timekeeping, and business requirements.
• Translate business requirements into effective Sage HCM configurations.
• Configure employee structures, organizational hierarchies, policies, workflows and security.
• Assist with data conversion, validation, and migration.
• Configure and test workflows, approvals, notifications, and business processes.
• Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and third‑party apps.
• Follow implementation plans and manage tasks and deliverables.
• Coordinate user acceptance testing and assist clients with issues before go‑live.
• Support go‑live activities and transition to ongoing support.
• Provide ongoing functional and technical client support.
• Troubleshoot issues and provide clear resolutions.
• Research root causes and recommend improvements or best practices.
• Maintain clear documentation of configurations, issues, and resolutions.
• Train HR administrators, payroll teams, managers, and users on Sage HCM functionality.
• Develop client-specific procedures, documentation, and training materials.

Skills

Client-facing consulting

HRIS processes

Requirements gathering

Communication skills

Project management

Tools

Sage HCM

HRIS software

Excel

Job description

Baker Tilly Advisory Group, LP is seeking a Sage HCM Implementation & Support Consultant to guide clients through full lifecycle implementations and provide ongoing support. You will translate HR requirements into Sage HCM configurations, manage data migration, and collaborate with payroll, accounting and HR teams to ensure successful go‑live.

The role emphasizes client-facing guidance, problem solving, and delivering value through effective system configurations and training.