Safety & Security Officer

Hyatt Hotels Corporation; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in downtown Louisville is seeking a Safety & Security Guard to ensure the safety of guests and staff. Responsibilities include monitoring premises, responding to incidents, and maintaining a secure environment. Full-time hires are eligible for a comprehensive benefits package, including medical coverage and retirement plans.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High School diploma or equivalent preferred.
• CPR, First Aid, and Heimlich maneuver Certified.

Responsibilities

• Maintain regular attendance and high standards of personal appearance.
• Respond to security alarms and monitor CCTV cameras.
• Assist guests with room access and investigate incidents.

Skills

Safety and Security Training

CPR

First Aid

Education

High School diploma or equivalent

Certificate of Completion in Safety and Security Training

Job description

A Safety & Security Guard is responsible for providing protection for hotel guests, employees, and property. They also aim to provide guests with a sense of comfort and well-being by maintaining visibility. Depending on the hotel, they may be stationed in the base office for security of the Associate entrance and conducting temperature checks during COVID procedures (as required).

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Certificate of Completion in Safety and Security Training (must comply with State requirements).
• CPR, First Aid, and Heimlich maneuver Certified.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which varies according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag (per brand standards).
• Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Answer phones and dispatch promptly, demonstrating proper two-way radio etiquette, and maintain radio contact with the Front Desk/Night Auditor.
• Maintain visual contact with the Front Desk and the hotel front door by remaining in the Lobby when not on property walks.
• Maintain and review the daily activity log.
• Maintain confidentiality regarding guest and Associate incidents.
• Hold briefings with Guest Services staff at the beginning and end of shifts.
• Open secured areas for authorized personnel; check IDs of visitors/Associates as necessary.
• Be aware of legal limitations of the position, including local and state ordinances.
• Assist guests to their rooms or help them enter their rooms.
• Investigate room thefts, auto accidents/thefts, and assault complaints for guests; serve as first responder and partner with Department Head/Hotel leadership to write incident reports.
• Assist outside agencies as necessary.
• Provide escorts.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor CCTV cameras (if applicable).
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, lighting, door locks, and items left on the property.
• Assist during medical emergencies, administering First Aid, CPR, or Heimlich maneuver as needed.
• Complete Incident/Accident Reports clearly and concisely in partnership with Department Head/Hotel leadership.
• Receive deliveries and deliver requested items to guest rooms as needed.
• Assist Front Desk with express check-outs, newspaper delivery, and van runs as requested or applicable.
• Handle items for Lost and Found according to standards.
• Attend meetings, perform special functions, and other duties as required.

After an initial waiting period, full-time hires are eligible for a benefits package including:

• Daily Pay options (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information: Travelers can stay in downtown Louisville at our 4th Street Live hotel, walking distance to top attractions, attached to the Kentucky International Convention Center. Our hotel features new rooms with upscale amenities, city views, sofas, and free WiFi. Hyatt Regency Louisville offers upscale fitness amenities and onsite gym activities for guest comfort. The hotel gym, accessible by guestroom key, allows guests to stay active during their stay.

Application deadline for Colorado positions: This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.