Safety & Security Officer

Hyatt Hotels Corporation; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in downtown Louisville is seeking a Safety & Security Guard to ensure the safety of guests and property. The role involves maintaining visibility, responding to incidents, and providing assistance during emergencies. Full-time employees are eligible for a competitive benefits package.

Benefits

Daily Pay

Medical, Dental, and Vision coverage

Short-Term and Long-Term Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Must have CPR, First Aid, and Heimlich maneuver certification.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Maintain regular attendance and high standards of personal appearance.
• Investigate incidents such as thefts and assaults.
• Assist with managing intoxicated guests.

Skills

Safety and Security Training

CPR

First Aid

Education

High School diploma or equivalent

Certificate of Completion in Safety and Security Training

Job description

A Safety & Security Guard is responsible for providing protection for hotel guests, employees, and property. They also aim to create a sense of safety and comfort by maintaining visibility. Depending on the hotel, they may be stationed in the base office for security at the Associate entrance and for conducting temperature checks during COVID procedures (as required).

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred
• Certificate of Completion in Safety and Security Training (must meet State requirements)
• CPR, First Aid, and Heimlich maneuver certification

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which varies according to hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag (per brand standards).
• Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Answer phones and dispatch promptly, demonstrating proper two-way radio etiquette when communicating with other associates; maintain radio contact with the Front Desk/Night Auditor at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the hotel front door by remaining in the lobby when not on patrol.
• Review and maintain the daily activity log.
• Maintain confidentiality regarding guest and associate incidents.
• Hold briefings with Guest Services staff at the beginning and end of shifts.
• Open secured areas for authorized personnel; check IDs of visitors/associates as necessary.
• Be aware of legal limitations of the position (local and state ordinances).
• Assist guests with their rooms or help them enter their rooms.
• Investigate incidents such as thefts, auto accidents/thefts, and assaults (not for associates); serve as the first responder and collaborate with department heads to write incident reports.
• Assist outside agencies as needed.
• Respond to incidents involving associates, including altercations, in coordination with HR/MOD.
• Assist with managing intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor CCTV cameras (if applicable).
• Conduct rounds to check for safety hazards, lights, door locks, and items left on the property.
• Assist during medical emergencies, administering First Aid, CPR, or Heimlich maneuver as necessary.
• Complete incident/accident reports clearly and concisely in partnership with hotel leadership.
• Receive deliveries and deliver requested items to guest rooms as needed.
• Assist with express check-outs, newspaper delivery, and van runs as requested.
• Handle lost and found items according to standards.
• Participate in special functions, meetings, and perform other duties as required.

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay (ask your recruiter for details)
• Medical, Dental, and Vision coverage
• Short-Term and Long-Term Disability Insurance
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information: Travelers can stay in downtown Louisville at our 4th Street Live hotel, walking distance to top attractions. The hotel is attached to the Kentucky International Convention Center. Rooms feature upscale amenities, city views, sofas, and free WiFi. Hyatt Regency Louisville offers fitness amenities and an onsite gym for guest use, accessible via key card, located in the lobby level to promote active stays.

Application deadline for Colorado positions:

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

Other locations include:

• The Seabird Ocean Resort and Spa | Oceanside, CA, US
• Miraval Berkshires Resort and Spa | Lenox, MA, US

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