Safety & Security Officer

Drury Hotels Company, LLC; Cleveland (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Job summary

Drury Hotels is seeking a Safety & Security Officer in Cleveland to maintain a safe environment for team members, guests, and visitors. The role involves patrolling, monitoring access, and responding to incidents with professional conduct.

The position emphasizes teamwork and independence, strong English communication, and adherence to safety protocols, with opportunities for growth and internal advancement within the Drury Hotels system.

Qualifications

• 18 years of age or older.
• High school diploma or equivalent.
• Excellent verbal and written English.
• Spanish language ability is a plus.
• Detail-oriented with multitasking ability.
• Strong observation and problem-solving skills.
• High integrity and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Patrol assigned areas to deter unauthorized access and maintain safety.
• Monitor access at building entrances and vehicle gates.
• Respond to security incidents and alarms promptly and professionally.
• Use security systems, cameras, and radios to monitor and document events.
• Prepare reports and assist investigations and safety inspections.
• Provide directions to visitors and team members; enforce policies.

Skills

Communication skills

Attention to detail

Problem solving

Observational skills

Integrity

Teamwork

Independent work

Spanish (bonus)

Education

High school diploma

Job description

Property Location: 1380 East Sixth Street - Cleveland, Ohio 44114 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

Summary: The Safety & Security Officer is responsible for maintaining a safe and secure environment for team members, visitors, and guests. This position involves carrying out safety and security protocols and procedures. The Safety & Security Officer is an unarmed position who patrols designated areas and respond to security incidents in a prompt and professional manner. Additionally, this position conducts safety inspections and collaborates with other departments to enhance overall safety measures.

Responsibilities and Duties:

• Exemplifies a +1 Service attitude when engaging with fellow team members, guests, and outside agencies by addressing inquiries, concerns, and complaints in a courteous and professional manner.
• Conducts regular patrols and safety inspections of assigned areas to deter unauthorized access and ensure a safe and secure environment.
• Monitors and controls access at building entrances and vehicle gates.
• Effectively uses computers, security systems, cameras, access controls, and communication devices to monitor alarms and security footage.
• Respond promptly and effectively to security incidents, emergencies, and alarms.
• Takes appropriate action to mitigate risks and ensures the safety of individuals and assets.
• Reports and documents incidents accurately and promptly.
• Assists in the investigation of security incidents and maintains accurate records of security incidents, safety inspections, and other relevant activities.
• Prepare reports and documentation as required.
• Provides assistance and direction to visitors and team members.
• Offers a visible presence to deter potential security threats.
• Enforces company policies and procedures.
• Ensures compliance with legal regulations and safety standards.
• Maintains clear and effective communication with team members and supervisors in person, over the phone, or via a 2-way radio device.
• Addresses safety and security concerns by collaborating with hotel leadership, maintenance, front office, and external security and emergency responders.
• Fosters positive, cooperative relationships and coordinates communication and activities across all departments.
• Completes required training and certifications.
• Participates in regular security briefings and meetings.
• Performs other duties as required and/or assigned

Required Qualifications:

• 18 years of age or older.
• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Ability to communicate in Spanish is a plus.
• Ability to pay attention to detail and handle multiple tasks simultaneously while maintaining a strong sense of responsibility.
• Strong observational and problem-solving skills.
• High level of integrity and professionalism.
• Ability to work independently and as part of a team.

Rise. Shine. Work Happy. At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world‑class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE

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