Guest Service Agent-1

Drury Hotels Company, LLC; Dublin (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonuses up to $3200/year

Hotel discounts

Free room nights

Paid time off

Job summary

Drury Hotels Company, LLC is hiring for a Front Desk role in Dublin, OH. You will welcome guests, check them in/out, and promote hotel programs while maintaining records and handling cash with integrity.

Join a team that values hospitality, mentorship, and cross-training. You will assist with breakfast service and Kickback hours, delivering warm, genuine service to every guest.

Qualifications

• Experience delivering friendly, professional guest service.
• Comfort handling money and making change.
• Able to manage multiple tasks with accuracy and courtesy.

Responsibilities

• Serve as the friendly face of our hotel for guests arriving and departing.
• Ensure exceptional experiences for guests and team members.
• Assist guests in a courteous, efficient, professional manner.

Skills

Guest service

Cash handling

Multitasking

Tools

POS system

Job description

Property Location: 6170 Parkcenter Circle - Dublin, Ohio 43017-3583

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America’s Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE

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