Safety & Security Officer

Drury Hotels Company, LLC; Cleveland (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Drury Hotels in Cleveland, OH is seeking a Safety & Security Officer to maintain a safe and secure environment for team members, guests, and visitors. You will patrol designated areas, monitor access points, respond to incidents, and document events with accuracy.

You will join a team focused on service excellence, integrity, and professionalism, with opportunities for training and growth. This is an unarmed, stand-alone security role requiring strong observation and communication skills.

Qualifications

• 18 years of age or older with a high school diploma or equivalent.
• Excellent verbal and written communication skills in English; Spanish a plus.
• Ability to monitor, report, and respond to safety incidents professionally.

Responsibilities

• Patrol assigned areas to deter unauthorized access and maintain safety.
• Monitor security systems and access points; respond to incidents promptly.
• Prepare accurate incident reports and coordinate with hotel leadership and emergency responders.

Skills

Verbal & written communication

Observation & reporting

Teamwork

Integrity & professionalism

Education

High school diploma or equivalent

Tools

Security cameras

Access control systems

Two-way radios

Job description

Property Location:1380 East Sixth Street - Cleveland, Ohio 44114You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Incentives - Quarterly bonuses (we succeed together!) based on hotel resultsSummary: The Safety & Security Officer is responsible for maintaining a safe and secure environment for team members, visitors, and guests. This position involves carrying out safety and security protocols and procedures. The Safety and Security Officer is an unarmed position who patrols designated areas and respond to security incidents in a prompt and professional manner. Additionally, this position conducts safety inspections and collaborates with other departments to enhance overall safety measures.Responsibilities and Duties:Exemplifies a +1 Service attitude when engaging with fellow team members, guests, and outside agencies by addressing inquiries, concerns, and complaints in a courteous and professional manner.Conducts regular patrols and safety inspections of assigned areas to deter unauthorized access and ensure a safe and secure environment. Monitors and controls access at building entrances and vehicle gates.Effectively uses computers, security systems, cameras, access controls, and communication devices to monitor alarms and security footage.Respond promptly and effectively to security incidents, emergencies, and alarms. Takes appropriate action to mitigate risks and ensures the safety of individuals and assets.Reports and documents incidents accurately and promptly.Assists in the investigation of security incidents and maintains accurate records of security incidents, safety inspections, and other relevant activities. Prepare reports and documentation as required.Provides assistance and direction to visitors and team members.Offers a visible presence to deter potential security threats.Enforces company policies and procedures.Ensures compliance with legal regulations and safety standards.Maintains clear and effective communication with team members and supervisors in person, over the phone, or via a 2-way radio device.Addresses safety and security concerns by collaborating with hotel leadership, maintenance, front office, and external security and emergency responders. Fosters positive, cooperative relationships and coordinates communication and activities across all departments.Completes required training and certifications.Participates in regular security briefings and meetings.Performs other duties as required and/or assignedRequired Qualifications:18 years of age or older.High school diploma or equivalent.Excellent verbal and written communication skills in English. Ability to communicate in Spanish is a plus.Ability to pay attention to detail and handle multiple tasks simultaneously while maintaining a strong sense of responsibility.Strong observational and problem-solving skills.High level of integrity and professionalism.Ability to work independently and as part of a team.Rise. Shine. Work Happy. Apply Now