Houseperson/Public Area Attendant

Drury Hotels Company, LLC; Cleveland (OH); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) or retirement plan

Discretionary +1 Service bonus

Job summary

Drury Plaza Hotel in Cleveland, OH is seeking a hotel housekeeping staff member. You will perform a variety of housekeeping tasks to keep public areas spotless and assist guests with information and requests, contributing to a positive guest experience.

The role offers a discretionary quarterly bonus up to $3,200, flexible scheduling, paid time off, hotel discounts, and opportunities for growth within a family-owned hospitality company.

Qualifications

• Ability to follow verbal and written directions.
• Thorough knowledge of cleaning procedures and supplies.
• Ability to work without direct supervision.

Responsibilities

• Maintains public areas inside and outside the hotel according to standards.
• Assists guests by providing information and addressing inquiries promptly.
• Supports all departments to maintain cleanliness of the hotel.
• Stocks public areas with supplies and sets up meeting rooms for events.

Skills

Follow directions

Cleaning procedures

Work independently

Job description

Property Location: Drury Plaza Hotel - 1380 East Sixth Street , Cleveland, Ohio 44114

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off.
• This role is eligible for a discretionary quarterly “+1 Service” bonus.

BASIC FUNCTION & JOB DUTIES

Performs a variety of hotel housekeeping services to maintain clean public areas inside and outside the hotel according to established standards. Assists guests whenever possible by providing information as requested. Assists in all departments as needed to maintain cleanliness of the entire hotel including housekeeping, laundry, general public areas, breakfast area, meeting rooms and maintenance. Stocks public areas with supplies and sets up meeting rooms for events. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

Requires ability to follow verbal and written directions. Requires thorough knowledge of cleaning procedures as well as cleaning supplies. Requires ability to work without direct supervision.

Rise. Shine. Work Happy. The pay range is: $17.15 - $25.16 The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way.

Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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