Safety & Security Manager

Q Center; St. Charles (IL); On-site; USD 60,000; Full time

Job summary

Q Center is seeking a Safety & Security Manager to oversee and coordinate all Safety & Security operations. This role includes developing strategies to ensure safety for guests and associates, managing a team, and adhering to legal compliance in a dynamic environment. The successful candidate will bring a Bachelor’s degree and significant supervisory experience in hospitality or a similar field.

Benefits

Paid time off

401(K) with employer match

Holiday Pay

Medical, Dental and Vision Insurance

Employee Assistance Program

Basic Life, AD&D

Disability Benefits

Qualifications

• At least 3 years of progressive supervisory experience in a hospitality or related field.
• Proficiency with Windows Office suite is required.
• Certified in CPR and AED or ability to become certified.

Responsibilities

• Coordinate, supervise, and direct all aspects of safety and security operations.
• Develop safety and security strategies, implement procedures, and oversee daily operations.
• Maintain compliance with safety and legal standards.

Skills

Knowledge of electronic security systems

Investigations

Hospitality industry safety techniques

Education

Bachelor’s degree in Criminal Justice or related field

Tools

Windows Word

PowerPoint

Excel

Outlook

Job description

Q Center is looking for a Safety & Security Manager to join our team!

Job Summary

The Safety & Security Manager is responsible for coordinating, supervising, and directing all aspects of Safety & Security operations. This position will develop safety and security strategies, implement security procedures, and coordinate the daily shift operations of Protective Services personnel. The Protective Services Manager will oversee and coordinate the safety and security program for guests, associates, and property.

This position is on-site, with a typical schedule from 2:15pm - 11:45pm and can include weekends, generally a 45-hour workweek.

Starting rate for this position is $60,000/year.

Benefits

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits

Education & Experience

• At least 3 years of progressive supervisory experience in a hospitality or related field.
• Bachelor’s degree in Criminal Justice or related field preferred.
• Proficiency with Windows Word, PowerPoint, Excel, and Outlook required.
• American Society for Industrial Security Membership preferred.
• Certified in CPR and AED or the ability to become certified.
• Knowledge of electronic security systems, closed circuit television systems, investigations, theft and fraud prevention, proprietary information protection, emergency and disaster planning, terrorism, general management techniques, campus security techniques, hospitality industry safety techniques, and legal issues.

Physical Requirements

• Long and flexible hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently.
• Must be able to climb stairs, descend stairs, and run.
• Must be able to stand for long periods.
• On occasion, must be able to physically deter individuals who pose a threat to guests and/or associates.

Fundamental Requirements

• Attentive, friendly, helpful, and courteous to all guests and associates at all times.
• Oversee and manage daily operations in Security and other departments as required. Supervise personnel, including temporary workers, by motivating, training, coaching, and counseling all associates. Communicate job expectations and appraise performance.
• Motivate, coach, and counsel department personnel according to Q Center Policy.
• Ensure training of associates on SOPs, technical tasks, and certifications.
• Interview candidates for protective services positions following hiring standards.
• Maintain radio contact with staff and other departments, responding promptly and courteously.
• Conduct department meetings to train and develop staff morale and skills. Conduct ongoing training to maintain standards.
• Maintain professional relationships and open communication with managers and staff.
• Maximize financial performance while maintaining quality and satisfaction.
• Define and implement department objectives and SOPs.
• Manage budget, forecasts, expenses, records, and contracts.
• Prepare reports such as payroll, revenue, schedules, and action plans. Maintain organized documentation.
• Develop labor schedules aligned with operational needs and communicate changes effectively.
• Conduct performance reviews and ensure compliance with SOPs, policies, and safety standards.
• Operate department computer systems, generate reports, and perform basic programming.
• Respond to requests, problems, complaints, and emergencies promptly and courteously.
• Maintain a clean and organized work area and manage supplies.
• Ensure overall satisfaction and safety for guests and staff.
• Identify opportunities for improvement and recommend updates to procedures.
• Develop training materials for staff development.
• Coordinate emergency safety teams for evacuations and emergencies.
• Apply safety standards to protect staff, guests, and assets.
• Ensure compliance with regulations and maintain safety systems.
• Develop and oversee emergency management plans.
• Handle criminal investigations with law enforcement and attend court proceedings.
• Oversee access control, CCTV, security software, and fire systems.
• Assist with project management for improvements and safety training programs.
• Manage legal matters related to safety and security incidents.
• Conduct internal investigations and review incident reports.
• Conduct client safety briefings and participate in preconvention meetings.
• Manage Indoor Air Quality Program testing and follow-up.

The Q Center:

Q Center is more than a conference center – it’s an experience! With 40 years of experience, we are a leading industry venue with versatile spaces and exceptional service. Our 150,000+ sq ft of IACC-certified spaces host a variety of events, from Fortune 500 meetings to community fundraisers. We offer recreational activities, local tours, and gourmet cuisine to ensure memorable experiences. Our team and event spaces make us one of the Midwest’s premier special event venues!

We are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

EEO is the Law

For accommodations, email [e-mail] with the job title.