Buyers Safety- Customer Service Representative

Buyers Barricades; North Richland Hills (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Buyers Barricades is seeking a Customer Service Representative to deliver exceptional customer experiences by answering questions about Buyers Safety products, taking orders, and processing returns. This full-time role emphasizes building rapport with customers and efficient problem-solving.

The position also requires coordination with the Operations team and outside sales representatives to ensure timely deliveries and accurate account setup, while maintaining up-to-date product knowledge.

Qualifications

• High School Diploma or equivalent.
• Customer Service experience.
• Intermediate skills with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-focus.
• Communication Skills.

Responsibilities

• Answer customer calls for price quotes, purchase orders, returns, and web cancellations.
• Handle inbound, unsolicited prospect calls.
• Assist walk-in customers.
• Achieve and maintain rapport with customers to give them the best possible service.
• Follow up with customers to ensure overall customer satisfaction.
• Work closely with the Operations department regarding deliveries.
• Collaborate with outside sales rep to determine necessary strategic sales approaches.
• Partner with Accounting to ensure new accounts are setup in a timely manner.
• Accurate file and document maintenance.
• Maintain knowledge on product lines and industry standards.
• Prepare appropriate reports in a timely manner.

Skills

Communication Proficiency

Dependable

Detail Oriented

Teamwork

Technical Capacity

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Customer Service Representative

Summary/Objective

The Customer Service Representative is responsible for providing an exceptional customer experience by providing information about Buyers Safety products and services, taking orders, and processing returns.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer customer calls for price quotes, purchase orders, returns, and web cancellations.
• Handle inbound, unsolicited prospect calls.
• Assist walk-in customers.
• Achieve and maintain rapport with customers to give them the best possible service.
• Follow up with customers to ensure overall customer satisfaction.
• Work closely with the Operations department regarding deliveries.
• Collaborate with outside sales rep to determine necessary strategic sales approaches.
• Partner with Accounting to ensure new accounts are setup in a timely manner.
• Accurate file and document maintenance.
• Maintain knowledge on product lines and industry standards.
• Prepare appropriate reports in a timely manner.

Competencies

• Communication Proficiency
• Dependable/Reliable
• Detail Oriented
• Teamwork
• Technical Capacity

Qualifications

• High School Diploma or equivalent
• Customer Service
• Intermediate skills with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multi-focus
• Communication Skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, fax/scan/copier and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee may be required to lift/move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, 7 a.m. to 5 p.m.

Travel

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Buyers Safety is an Equal Opportunity Employer – M/F/D/V