Safety-First Operations Supervisor & Team Coach

Federal Express Corporation; Charlotte (NC); On-site; USD 60,000 - 76,000; Full time

Job summary

Federal Express Corporation seeks an Operations Supervisor in Charlotte, NC to oversee daily logistics operations and staff, ensuring safe, efficient sortation and adherence to FedEx policies. You will hire, coach, train, and evaluate a team while driving performance and safety initiatives.

You will lead meetings, mentor staff, and resolve customer issues, with a focus on compliance and continuous improvement in a dynamic environment.

Qualifications

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Responsibilities

• Manage day-to-day operations and assigned staff
• Ensure safe and efficient sortation of packages
• Hire, coach, train, evaluate and discipline staff
• Lead daily meetings and communicate updates and goals
• Administer safety and employee-relations programs
• Coach and develop Operations Supervisors
• Investigate and resolve customer service issues
• Ensure training compliance with FXG policies and SWAK/VEDR
• Adapt to changing business needs and maintain urgency

Skills

Team leadership

Communication skills

Data interpretation

Mentoring/ coaching

Public speaking

Adaptability

Safety culture

Policy/compliance knowledge

Instruction delivery

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Certification program or Associate's Degree (in lieu of experience)

Tools

Microsoft Office

Job description

Federal Express Corporation seeks an Operations Supervisor in Charlotte, NC to oversee daily logistics operations and staff, ensuring safe, efficient sortation and adherence to FedEx policies. You will hire, coach, train, and evaluate a team while driving performance and safety initiatives.

You will lead meetings, mentor staff, and resolve customer issues, with a focus on compliance and continuous improvement in a dynamic environment.