Safety and Security Manager

Team San Jose; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Team San Jose is seeking a Safety and Security Manager to lead the Safety and Security Department across SJCC, parking garage, and surrounding venues. You will supervise officers, enforce SOPs, and coordinate dispatch operations while reporting to the Director of Safety, Security and Parking.

The ideal candidate has at least five years in security and at least two years in leadership, holds a valid Security Guard Card, and is prepared to respond to emergencies with calm under pressure.

Qualifications

• Must possess a valid Security Guard Card License.
• Minimum five years of security knowledge and experience.
• Minimum two years of security leadership/management experience.

Responsibilities

• Manage daily operations of the Safety and Security Department.
• Supervise security officers and ensure proper conduct.
• Review and enforce SOPs.
• Create weekly schedules and manage attendance.
• Coordinate with Police, Fire, and Ambulance during emergencies.
• Oversee dispatch operations and security personnel at SJCC and venues.
• Conduct site inspections with clients and meetings with vendors.
• Prepare safety trainings and CPR/First Aid/AED certification.
• Assist with incident reporting and internal investigations.
• Attend daily pre-shift meetings.

Skills

Leadership/management experience

Security knowledge

Customer service

Verbal and written communication

Emergency response

Problem-solving

Education

Security Guard Card License

CA Driver's License

CPR/First Aid/AED certification

Tools

Spiceworks

Video surveillance systems

Job description

The Safety and Security Manager will manage the Safety and Security Department relating to all areas of safety and security. The Safety and Security Manager will oversee the dispatch operations and security personnel in the SJCC, parking garage, and surrounding theater venues. The Safety and Security Manager will report to the Director of Safety, Security and Parking.

POSITION RESPONSIBILITIES

• Manage daily operations of the Safety and Security Department
• Supervise security officers, ensuring they perform with proper conduct
• Ensure all SOP’s are reviewed and followed
• Ensure proper uniform and hygiene are followed
• Conduct disciplinary action as appropriate
• Recognize positive work
• Create weekly schedule and post them in advance
• Identify security coverage needs
• Manage PTO requests
• Complete daily time edits for accurate and timely payroll
• Manage attendance and punctuality of the security officers
• Prevent unnecessary meal break penalties
• Assign tasks using Spiceworks for accountability
• Create and manage rotation duties for all shifts
• Assign monthly life safety audits
• Relay information to Police, Fire, and Ambulance during emergencies
• Report incidents to DOSSP in real time
• Call 911 for emergencies
• Assist the Director of Security with:
• Facilitate safety and security meetings
• Facilitate quarterly fire drills in all venues
• Assist with investigations regarding employee conductEnsure confidentiality with employee-related matters
• Attend client preconference meetings and present a safety and security overview
• Conduct interviews of security candidates
• Conduct site inspections with clients
• Meet and greet 3 rd party security companies
• Meet and greet city leaders and assist with logistics
• Meet and greet city inspectors and assist as needed
• Become a certified trainer in CPR, First aid & AED
• Manage office supplies and assist with ordering
• Provide content for annual performance evaluation
• Liaise with DOT and SP+
• Assist with workers’ compensation and liability claims
• Attend daily pre-shift meetings

POSITION REQUIREMENTS

• Possess a valid Security Guard Card License
• At least five (5) years of security knowledge and experience
• At least two (2) years of Security leadership/management experience required
• Must be able to identify and quickly respond to potential problems, altercations, and conflicts and follow reporting procedures
• Provide excellent customer service and have good people skills
• Ability to communicate effectively both verbally and in writing and basic reporting skills
• Ability to maintain calm while working under pressure during emergency and non-emergency situations.
• Must be flexible to work varying shifts and time schedules as needed, including nights and weekends
• Proficiency in operating and managing video surveillance
• Walk and stand throughout shift
• Ability to work extended hours, holidays, weekends, or night shifts as required

PREFERRED EXPERIENCE

• Certified in CPR, First aid, and AED
• Possession of a valid CA Driver’s License

Team San Jose is an equal opportunity employer.