Security Flex Specialist

CREATIVE SECURITY COMPANY INC; Mountain View (CA); On-site; USD 47,000 - 48,000; Full time

Job summary

Creative Security Company Inc. in Mountain View, CA is seeking a Flex Schedule Corporate Security Specialist to join our on-site team. The role requires strong leadership, high-pressure composure, and excellent customer interactions. It reports to Security Operations Manager and offers a pay range of $34.00–$35.00 per hour with weekend availability; full-time, on-site duties and flexible hours are standard. Must be US-authorized and possess a valid BSIS Guard Card.

Qualifications

• Experience in high-touch customer service, security supervision, or related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to build and cultivate strong relationships.
• Knowledge of security protocols, risk management, and compliance requirements.
• Ability to work independently and make informed decisions under pressure.
• Proficiency with security management software and tools.
• Experience with Google Workspace, Slack, and other enterprise tools.
• Valid BSIS Guard Card.
• Stand and/or walk up to 8 hours a day.
• No visible tattoos.

Responsibilities

• Monitor security systems, cameras, access control, and alarms to prevent unauthorized access.
• Verify identity, issue visitor badges, and enforce access control policies.
• Maintain professionalism and discretion with high-profile guests and events.
• Develop and maintain relationships with employees and visitors; provide security guidance.
• Manage site operations by implementing security protocols, conducting assessments, and recommending improvements.
• Document incidents promptly and communicate with Corporate Security and SOC.
• Respond to incidents and alarms through the global security operations center.
• Ensure compliance with policies, laws, and industry standards; identify risks.

Skills

Customer service

Security supervision

Communication

Problem solving

Relationship building

Independent decision making

Security software

Education

Bachelor's degree in Security Management

CPP certification

PSP certification

CPR and First Aid certification

Tools

Google Workspace

Slack

Job description

Description

Creative Security Company Inc.

PPO # 13822 www.creativesecurity.com

Flex Schedule Corporate Security Specialist

• Pay Range: $34.00 - $35.00 Per Hour
• On Site (Mountain View, CA)
• Reports to: Security Operations Manager

Security Specialists are highly skilled and dedicated. This role requires proactive individuals with strong leadership qualities and the ability to handle high-pressure situations with professionalism and composure. They are responsible for managing relationships, ensuring the delivery of high-quality security services, and physical security operations support. Being a specialist involves implementing security protocols, maintaining satisfaction through effective communication, and service delivery.

Why Join Us?

Since being founded by retired SJPD Sergeant Chuck Wall in 1995, Creative Security has developed and expanded the most elite security force in the bay area. Our new employees are welcomed by a team of trained professionals who respect hard work and believe in compensating diligence accordingly.

Positions Available:
The site will be expanding with additional full-time positions opening up.

We need 7 days and two shifts availability:

As a flex officer, hours can vary every week. We will provide as much notice as reasonably possible. Weekend availability is mandatory.

Key Responsibilities

Security Monitoring and Access Control:

• Monitor security systems, including surveillance cameras, access control systems, and alarms, to detect and prevent unauthorized access.
• Manage access to the company’s offices by verifying the identity of individuals, issuing visitor badges and ensuring compliance with access control policies.
• Monitor and enforce compliance with security procedures, including the use of ID badges and adherence to visitor protocols.

Relationship Management:

• Develop and maintain strong relationships with employees, understanding their security needs and requirements.
• Greet and assist visitors, ensuring a positive and professional experience.
• Maintain appropriate levels of professionalism and discretion when interacting with high-profile guests and events.
• Address and resolve any security-related issues or concerns promptly.
• Provide guidance and support to employees regarding security procedures.
• Maintain a high level of visibility and approachability within the office.

Operational Management:

• Implement and enforce Corporate Security’s security protocols and procedures.
• Conduct site assessments and recommend security improvements.
• Investigate and resolve incidents, ensuring appropriate documentation and reporting.

Reporting and Documentation:

• Document all incidents that occur at the site in a timely and professional manner.
• Provide clear lines of communication and transparence with the Corporate Security team and global security operations center for security related issues.
• Maintain accurate and up-to-date records of all security activities and employee interactions.

Incident Response:

• Respond to and manage security incidents, emergencies, and alarms through the global security operations center.
• Assist with investigations and follow-up on security breaches or incidents.

Compliance and Risk Management:

• Ensure compliance with company policies, all relevant laws, regulations, and industry standards.
• Identify and mitigate potential risks to clients and the company.

Work Environment

• This position requires working outside of regular business hours, including evenings and weekends.

Must be authorized to work in the US

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requirements

Qualifications / Requirements

• Experience in high-touch customer service, security supervision, law enforcement, or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven experience in building and cultivating strong relationships.
• Knowledge of security protocols, risk management, and compliance requirements.
• Ability to work independently and make informed decisions under pressure.
• Proficiency in using security management software and tools.
• Experience with Google Workspace, Slack, and other enterprise communication tools.
• Valid BSIS Guard Card
• Stand and/or Walk up to 8 hours a day
• No visible tattoos

Supplementary / Competencies

• Bachelor's degree in Security Management, Business Administration, or a related field
• Relevant certifications (e.g., CPP, PSP)
• CPR and First Aid certification