SafePoint Support & Onboarding Specialist

Loomis-; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and Sick Time

Vision Insurance

401(k) Plan

Life Insurance

Flexible Spending & Health Savings

Dependent Care Account

Industry-leading Training

Job summary

Loomis Armored Corporate Office in Houston, TX is seeking a SafePoint Support Manager to lead onboarding, QA, and support for new customers and banking partners. You will coordinate with implementations, technical, and development teams to ensure quality controls, issue resolution, and process adherence.

The role emphasizes strong communication, financial systems experience, and hands-on training for banks and customers on Loomis web portal.

Qualifications

• Associate or Technical institute degree in Finance or related field or equivalent work experience required.
• A bachelor’s degree in finance or another related field is preferred.
• Must have 3+ years of related work experience.
• Background with reconciliation and/or accounting systems (history in financial institutions).
• Proven advanced technical experience working with ticketing systems: Outlook, Word, and Excel.
• Must have excellent communication skills.

Responsibilities

• Establish a positive, professional working relationship with the Implementations Team, Technical Team, and Development Team.
• Manage New Customer profile setup.
• Perform onboarding of all NEW Customers.
• Assist in performing QA on NEW Customer Onboarding.
• Monitor all inbox emails to assist the team accordingly, including reconciling differences, communicating issues/resolutions to customers, internal teams, and vendors, and assisting with escalated issues.
• Perform Financial & Ownership changes as required.
• Work with the Development Team to test new outgoing bank transmissions.
• Perform Training for Banks and Customers on the Loomis web portal.
• Other duties as assigned.

Skills

Communication skills

Education

Associate or Technical institute degree in Finance or related field

Bachelor's degree in Finance or related field

Tools

Outlook

Word

Excel

Job description

Loomis Armored Corporate Office in Houston, TX is seeking a SafePoint Support Manager to lead onboarding, QA, and support for new customers and banking partners. You will coordinate with implementations, technical, and development teams to ensure quality controls, issue resolution, and process adherence.

The role emphasizes strong communication, financial systems experience, and hands-on training for banks and customers on Loomis web portal.