SafePoint Support Administrator

Loomis-; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and Sick Time

Vision Insurance

401(k) Plan

Life Insurance

Flexible Spending & Health Savings

Dependent Care Account

Industry-leading Training

Job summary

Loomis Armored Corporate Office in Houston, TX is seeking a SafePoint Support Manager to lead onboarding, QA, and support for new customers and banking partners. You will coordinate with implementations, technical, and development teams to ensure quality controls, issue resolution, and process adherence.

The role emphasizes strong communication, financial systems experience, and hands-on training for banks and customers on Loomis web portal.

Qualifications

• Associate or Technical institute degree in Finance or related field or equivalent work experience required.
• A bachelor’s degree in finance or another related field is preferred.
• Must have 3+ years of related work experience.
• Background with reconciliation and/or accounting systems (history in financial institutions).
• Proven advanced technical experience working with ticketing systems: Outlook, Word, and Excel.
• Must have excellent communication skills.

Responsibilities

• Establish a positive, professional working relationship with the Implementations Team, Technical Team, and Development Team.
• Manage New Customer profile setup.
• Perform onboarding of all NEW Customers.
• Assist in performing QA on NEW Customer Onboarding.
• Monitor all inbox emails to assist the team accordingly, including reconciling differences, communicating issues/resolutions to customers, internal teams, and vendors, and assisting with escalated issues.
• Perform Financial & Ownership changes as required.
• Work with the Development Team to test new outgoing bank transmissions.
• Perform Training for Banks and Customers on the Loomis web portal.
• Other duties as assigned.

Skills

Communication skills

Education

Associate or Technical institute degree in Finance or related field

Bachelor's degree in Finance or related field

Tools

Outlook

Word

Excel

Job description

Loomis Armored Corporate Office Houston, TX, 2500 CityWest Blvd, Houston, Texas, United States of America

Job Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Job Overview: This position reports to the SafePoint Support Manager and provides workflow instructions as required. It will follow documented processes and procedures to ensure quality controls and assurances are in place for all aspects of the support services role, from customer service to research and reconciliation. The SafePoint® Support Manager will be the first point of escalation for service issues for the support team when failures involve the Branch, the customer, financial institutions, or SafePoint® equipment vendors. Training will be provided on all aspects of the role.

Accountabilities:

• Establish a positive, creative, and professional working relationship with the Implementations Team, Technical Team, and Development Team.
• Manage New Customer profile setup.
• Perform onboarding of all NEW Customers
• Assist in performing QA on NEW Customer Onboarding
• Monitor all inbox emails to assist the team accordingly, which may include…
  • Comparing and reconciling differences in activity as required.
  • Communicating issues/resolutions to external customers, internal sales, and internal operations as required.
  • Assisting with troubleshooting escalated Issues.
  • Completing incoming incidents as assigned.
• Perform Financial & Ownership changes as required.
• Work with the Development Team to test new outgoing bank transmissions.
• Perform Training for Banks and Customers as required on the Loomis web portal.
• Other duties as assigned.

Primary Requirements:

• Associate or Technical institute degree/certificate in Finance or other related field or equivalent work experience required.
• A bachelor’s degree in finance or another related field ispreferred.
• Must have 3+ years of related work experience:
• Background with reconciliation and/or accounting systems (history in financial institutions);
• Proven advanced technical experience working with ticketing systems: Outlook, Word, and Excel.
• Must have excellent communication skills.

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Loomis Armored Corporate Office Houston, TX, 2500 CityWest Blvd, Houston, Texas, United States of America