SaaS User Support Analyst for Treasury & Risk

FIS; Jacksonville (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

FIS in Jacksonville, FL is seeking a Support Analyst to help direct user support services, identify improvements, and drive initiatives that elevate the client experience. You will collaborate with product, engineering, and regional teams to implement resolutions and communicate progress to clients.

Ideal candidates bring treasury knowledge, strong analytical and communication skills, and a client-centric mindset.

Qualifications

• Familiarity with corporate treasury concepts and processes.
• Strong analytical mindset with attention to detail.
• Ability to translate technical information for non-technical stakeholders.
• Experience communicating across cross-functional teams.

Responsibilities

• Support analyst responsible for timely issue resolution and user support.
• Collaborate with regional CS/CX/PS teams to improve service delivery.
• Coordinate with development teams to implement product enhancements.
• Identify opportunities to improve client experience and product quality.
• Maintain clear communication with clients and internal teams.

Skills

Corporate Treasury

Attention to detail

Analytical skills

Communication skills

Tools

SQL

Dynatrace

Job description

FIS in Jacksonville, FL is seeking a Support Analyst to help direct user support services, identify improvements, and drive initiatives that elevate the client experience. You will collaborate with product, engineering, and regional teams to implement resolutions and communicate progress to clients.

Ideal candidates bring treasury knowledge, strong analytical and communication skills, and a client-centric mindset.