SaaS Trial Experience Architect

Highlevel Llc; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

HighLevel is seeking a driven Sales Development professional to identify and nurture new customer relationships for our SaaS platform. You will align HighLevel solutions with customer goals, engage via multiple channels, and drive trial conversions with a consultative approach.

You will work with cross‑functional teams in a fast-paced, remote‑first environment, leveraging strong communication and technical aptitude to help prospects understand how HighLevel delivers measurable value.

Qualifications

• Bachelor’s Degree or equivalent SaaS experience.
• 0-2 Years of customer service or sales development experience preferred.
• Strong technical aptitude to help users succeed with the HighLevel software.
• Experience with documentation and presentation skills recommended.
• Familiarity with CRM, Marketing Automation, Social Media tools, and Website/Funnel building.

Responsibilities

• Identify, engage and nurture new customer relationships.
• Align solutions to customer goals and objectives.
• Develop rapport with new business customers to drive trial conversions.
• Articulate the HighLevel value proposition to impact trial to paid metrics.
• Conduct consultative trial engagements via Zoom and other channels.
• Collaborate with customers and cross-functional teams to identify solutions.
• Provide technical support during trial periods to boost conversions.
• Perform other duties as needed.

Skills

Communication skills

Sales awareness

Technical aptitude

Storytelling

Time management

Education

Bachelor’s Degree or equivalent SaaS experience

Tools

CRM platforms

Job description

HighLevel is seeking a driven Sales Development professional to identify and nurture new customer relationships for our SaaS platform. You will align HighLevel solutions with customer goals, engage via multiple channels, and drive trial conversions with a consultative approach.

You will work with cross‑functional teams in a fast-paced, remote‑first environment, leveraging strong communication and technical aptitude to help prospects understand how HighLevel delivers measurable value.