SaaS Trial Engagement Architect

HighLevel; United States; On-site; USD 44,000 - 52,000; Full time

Job summary

HighLevel is seeking a Customer Engagement Specialist in the United States to drive SaaS prospects through their customer journey. You will identify and nurture new customer relationships, conduct engaging software demos, and articulate HighLevel's value propositions to potential customers.

Success in this role requires a Bachelor's degree or equivalent SaaS experience, along with 0-2 years of customer service or relevant experience. The position offers a salary range of $44,000 to $52,000 annually.

Qualifications

• 0-2 years of previous customer service experience or relevant role.
• Experience with CRM and marketing automation tools is preferred.
• Ability to articulate technical information to non-technical audiences.

Responsibilities

• Identify and nurture new customer relationships.
• Develop rapport with potential customers to drive conversions.
• Conduct software demos and provide customer support.

Skills

Strong technical aptitude

Time management

Communication skills

Creative problem-solving

Customer service

Education

Bachelor's Degree or equivalent SaaS experience

Tools

CRM platforms

Google Suite

Zoom

Social Media Tools

Job description

HighLevel is seeking a Customer Engagement Specialist in the United States to drive SaaS prospects through their customer journey. You will identify and nurture new customer relationships, conduct engaging software demos, and articulate HighLevel's value propositions to potential customers.

Success in this role requires a Bachelor's degree or equivalent SaaS experience, along with 0-2 years of customer service or relevant experience. The position offers a salary range of $44,000 to $52,000 annually.