SaaS Trial Engagement Specialist

HighLevel; United States; Presencial; USD 44.000 - 58.500; Jornada completa

Descripción de la vacante

HighLevel is seeking a Customer Engagement Specialist to impact SaaS prospects from the very start of their journey. Responsibilities include identifying and nurturing customer relationships, providing support during trials, and conducting engaging demonstrations. The ideal candidate has a Bachelor's Degree or equivalent SaaS experience and 0-2 years in customer service or relevant roles. Strong communication, technical aptitude, and problem-solving skills are essential. The role offers a salary range of $44,000 - $58,500 annually.

Formación

• 0-2 years of previous customer service experience or relevant role preferred.
• Experience in Sales Development or Technical Sales is a plus.
• Ability to translate technical ideas for non-technical audiences.

Responsabilidades

• Identify, engage, and nurture new customer relationships.
• Provide technical support to customers during their trial period.
• Conduct consultative trial engagement efforts through Zoom.

Conocimientos

Customer relationship management

Technical aptitude

Time management

Communication skills

Problem-solving skills

Educación

Bachelor’s Degree or equivalent SaaS experience

Herramientas

Google Suite

Zoom

Slack

CRM platforms

Marketing Automation tools

Descripción del empleo

HighLevel is seeking a Customer Engagement Specialist to impact SaaS prospects from the very start of their journey. Responsibilities include identifying and nurturing customer relationships, providing support during trials, and conducting engaging demonstrations. The ideal candidate has a Bachelor's Degree or equivalent SaaS experience and 0-2 years in customer service or relevant roles. Strong communication, technical aptitude, and problem-solving skills are essential. The role offers a salary range of $44,000 - $58,500 annually.